ADDRESSING EMPLOYEE CONDUCT 
Managing conduct or performance issues effectively is a critical challenge for leaders in any workplace. This course explores how to identify and address the causes of problematic behavior, how to coach or counsel and employee, and how to administer employee discipline when the need arises.

ARKANSAS GOVERNMENT BASICS
Arkansas Government Basics covers how Arkansas state government is arranged; the legislative process; the rulemaking process; the Freedom of Information Act; worker’s compensation; government accounting; procurement; and travel and vehicle policies. 

BUSINESS WRITING 
If you want to become a better writer, this course is for you. This course features resources and tips that will help you practice your writing skills and take them to the next level. 

CAN WE TALK? HOW TO HAVE DIFFICULT/CRUCIAL CONVERSATIONS (QUICK LEARNING SERIES)
Avoiding difficult conversations doesn’t make them go away and having them can substantially improve our work and home lives. Difficult conversations are a necessary part of working with others. In this session we will discuss steps to help you navigate them successfully. 

COMMUNICATION AND CUSTOMER SERVICE 
Government is a service industry. No matter who great our programs are, or how talented are people are, the main thing customers remember is the direct interaction they have with us. Those interactions shape customer’s opinions not just of our departments, but of government in general. Learn the fundamentals of great communication and customer service. 

COMMUNICATION FOR MANAGERS 
Successful management is built on a foundation of good communication. When the communication between managers and employees is positive, departments run smoothly and get things done. In this course, you’ll learn how to become a more effective communicator and avoid the pitfalls that derail clear and open communication. 

CONFLICT RESOLUTION 
In this course, we’ll explore different types of conflict, what causes conflict, and how to reach positive outcomes when you find yourself in conflict with peers or must manage conflict between subordinates. Conflict can be resolved—and it can bring issues to light, strengthen relationships, and spark innovation.

GENERATIONAL INSIGHTS 
We’ve all seen generational differences. So how do you lead, manage, communicate, and influence the different generations? In Generational Insights we will discuss new ways to view and engage with each generation. We will discuss the generational myths and stereotypes that divide us and share solutions that bring us together. 

HRKANSAS
HRkansas covers information related to human resources-related topics such as the appropriation process; job specifications; crossgrading and downgrading; pool positions; extra help; state compensation; overtime and compensatory time; payroll processing; holidays and leave; employment law; and the Equal Employment Opportunity Commission process. 

I’M A NEW MANAGER. NOW WHAT? 
Becoming a manager is a huge transition with a lot of new responsibilities. Your success no longer just depends on your own work but on the work of the people on your team. Learn how better to make this shift, avoid mistakes, and smoothly transition into your new role. 

INTERVIEWING AND HIRING
Interviewing and Hiring teaches students everything they need to know about the hiring process: hiring freeze; how to use ARCareers, the state’s recruiting system; selecting candidates for interview; veterans preference; and how to prepare and conduct interviews. 

PRESENTING TESTIMONY 
Learn about the judicial process and how to testify in court and in front of legislative committees or administrative boards. We will cover strategies on how to manage the jitters that may affect the delivery of testimony, reduce the barriers to being a good witness, and increase your effectiveness presenting testimony. 

TRUST: THE ONE THING THAT CHANGES EVERTYHING (QUICK LEARNING SERIES)
Trust is the new currency in today’s connected collaborative world. Contrary to what most people think, creating trust is a learnable skill. In this session, we will discuss trust: what it is, and how to develop, restore, and extend trust. 

5 LEVELS OF LEADERSHIP 
What makes a good leader? Some say you’ll know one when you see one; others confuse being a leader with simply having a title. In The 5 Levels of Leadership, John C. Maxwell gives a shape and form to something seemingly indefinable and provides a roadmap to help you reach your full leadership potential. In this session, you’ll learn how to go from being a boss to a real leader, how to get people to follow you without using your rank, and how to use your leadership to build a legacy that stands the test of time. 

7 HABITS OF HIGHLY EFFECTIVE PEOPLE 
Great performance requires a common set of values, behaviors, and skills that align individual capabilities to their organization’s strategy. In the 7 Habits of Highly Effective People Foundations, participants will learn how to make better choices about how they spend their time and energy and also learn how to work more effectively with others to achieve far better results. 

More information about these courses can be found in the OPM Event Calendar.