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Information Systems

Windows End-User Support

DIS Windows End-User Support supports a broad range of technologies to support desktop and LAN services onsite, by phone, and remote assistance to contracted agencies, boards, and commissions in the State of Arkansas. DIS Windows End-User Support staff is also available to troubleshoot connectivity problems and refer them to the proper entities for a solution. 

DIS Windows End User Support services include 

  • Install and maintain PCs, networks, and peripheral devices (such as printers, scanners, mobile/smartphones) related to desktop infrastructure, including routine maintenance 
  • Workstation configuration 
    • Windows Operating System 
    • Software Installation 
    • Software Configuration 
  • File server configuration 
    • File Restoration 
    • Upgrade 
    • Support 
  • Peripheral Setup 
    • Printers 
    • Scanners 
    • Phones and Tablets 
  • O365 Support 
    • Device Management 
    • Policies 
    • Support 

Professionally trained technicians are available to quickly diagnose problems and offer resolutions Monday through Friday from 8:00 a.m. to 4:30 p.m. After-hours support is available for critical issues. 

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