HIR Resources
Health Insurance Representatives (HIR) are key to ensuring members are up-to-date with ARBenefits information and guidelines. Below are resources to aid you in this responsibility along with other helpful information. If you have any additional questions, please send us a task or call 877-815-1017.
Benefits Administration Manual
These manuals will give you an in-depth explanation of all that is required of HIRs. This includes topics such as eligibility requirements, retirement, accounting, ARBenefits Representative Portal, and more!
HIR Training Videos
Below are links to informational videos intended to supplement training for the HIRs. You may provide links to HIRs if they have questions related to the video topic via email.
Arkansas State Employees
- ASE Portal Overview – Brief overview of the HIR portal for Arkansas State HIRs.
- ASE New Hire Process – Walk-through of the New Hire Process on the ASE HIR portal.
- ASE Termination – How to properly terminate a state employee in the ARBenefits Representative Portal.
Public School Employees
- PSE Portal Overview – Brief overview of the HIR portal for Public School HIRs.
- PSE New Hire Process – Walk-through of the New Hire Process on the PSE HIR portal.
- PSE Termination – How to properly terminate a public school employee in the ARBenefits Representative Portal.
The ARBenefits HIR training videos also include:
To view all videos, click the horizontal lines on the top right-hand corner of the screen.
General HIR Information/Forms
New HIRs must complete and submit the Business Associate Agreement, HIR Agreement, and the System Confidentiality Agreement to EBD_Security through our task system.
