Information Systems

Support

Call Center Information: Frequent Questions | Policy

Call Center Contact Information

Phone Contact

501.682.HELP (4357) Option 3
1.800.435.7989 Option 3

A TSS DIS Call Center representative will answer your call. If the representative is unable to answer your question or resolve your problem, then a Ticket will be created in the Service Desk software and assigned to the team that specializes in that area.  

Some teams are supported 24/7 VIA phone calls only. 
Email tickets are not worked 24/7 

Email Contact

24 hours a day
DIS.CallCenter@arkansas.gov

Please include your phone number, department or entity, and a description of your problem.  Priority tickets should be called in and your priority communicated with a representative. 

The Service Desk software will auto-generate a ticket and assign it to the DIS Call Center.  A Call Center representative will assign the email request to the team that specializes in that area. If the system has your email address as a “Customer Contact” you should receive a ticket number within five minutes.  Emails from a personal email account will not receive the ticket number back in an email, but a ticket is created and assigned to the team that specializes in that area. 

Most teams are staffed from 8:00 am to 4:30 pm and will respond accordingly. 

Caution: Do not email “DIS.CallCenter@arkansas.gov“ back asking for the status of your ticket, as this will create another ticket.  Call in with your ticket number for status updates. 

Assistance Request Form Contact

To send your information through this website:
The information you enter into the online form will be sent to the Call Center via email. The same process will occur as if you sent an email.

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