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The Volunteer Program Manager is responsible for planning and directing a volunteer program and providing technical assistance. This position is governed by state and

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Job Grade:


Special Job Requirements:


Typical Functions:

Supervises a lower-level professional and administrative support staff by interviewing and recommending for hire, providing training, assigning and reviewing work and special projects, evaluating the performance of incumbents, and conducting staff meetings to clarify problems and obtain status reports. Determines volunteer program goals, objectives, and guidelines, develops and implements policies and procedures, evaluates program effectiveness and compliance, initiates corrective action or revisions, and provides technical direction and administrative support to program personnel. Disseminates and interprets regulations, policies, and procedures to volunteer program participants, coordinates internal and external personnel and activities to identify needs, problems, and accomplishments of program, conducts meetings to discuss program progress or problems, and presents program workshops or training. Participates in the development of an operating budget by identifying program needs, preparing justifications, monitoring expenditures, approving reallocation of funds, and preparing related reports. Performs one or more of the following activities related to volunteer program responsibilities; approves final orders, researches and compiles survey and statistical data, and performs the duties of professional program staff as needed. Performs other duties as assigned.

Knowledge, Abilities, and Skills:

Knowledge of supervisory practices and procedures. Knowledge of principles and practices of organizational management. Knowledge of state budgetary procedures. Knowledge of local and state volunteer resources and services. Knowledge of departmental programs and services. Ability to plan work unit objectives and operational activities and to assign and direct the work of others. Ability to prepare, present, and review oral and written information. Ability to monitor and evaluate the effectiveness of programs and services.

Minimum Qualifications:

The formal education equivalent of a bachelor’s degree in sociology, social work, psychology, communications, business, journalism, or related field; plus three years of experience in volunteer program management, community services, public information, social services, or a related field with at least one year of that experience in a leadership or supervisory capacity. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Required Certificates:



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