Administration
| Name | Title | Phone | |
| Jake Bleed | Director | jake.bleed@dfa.arkansas.gov | 501-682-5500 |
| Shalada Toles | Deputy Director | shalada.toles@dfa.arkansas.gov | 501-682-5500 |
| Jessica Welch | Executive Assistant | jessica.welch@dfa.arkansas.gov | 501-683-0636 |
| Drake Rodriguez | Quality Assurance Coordinator | drake.rodriguez@dfa.arkansas.gov | 501-682-6532 |
| Janella Deville | Benefits Analyst | janella.deville@dfa.arkansas.gov | 501-682-5500 |
Accounting Operations
| Name | Title | Phone | |
| Jennifer Goss | Accounting Operations Manager | jennifer.goss@dfa.arkansas.gov | 501-685-5510 |
| Megan Weick | Accounting Coordinator | megan.weick@dfa.arkansas.gov | 501-683-0196 |
| Jesse Jones | jesse.jones@dfa.arkansas.gov |
Accounts Payable
| Name | Title | Phone | |
| Ciliccia Bell | Research Project Analyst | ciliccia.bell@dfa.arkansas.gov | 501-682-5509 |
| Jasmine Bridges | Research Project Analyst | jasmine.bridges@dfa.arkansas.gov | 501-683-0193 |
| Denise Karriem | Research Project Analyst | denise.karriem@dfa.arkansas.gov | 501-683-0194 |
Accounts Receivable
| Name | Title | Phone | |
| Missy Vancil | Research Project Analyst | ann.vancil@dfa.arkansas.gov | 501-683-5762 |
Collections
| Name | Title | Phone | |
| Janet Hall | Research Project Analyst | janet.hall@dfa.arkansas.gov | 501-683-0582 |
| Penny Shaw | Research Project Analyst | penny.shaw@dfa.arkansas.gov | 501-683-5761 |
Member Services
1-877-815-1017
| Name | Title |
| Lori Wells | Benefits Analyst |
| Cindy Russom | Benefits Analyst |
| Donald Alexander | Benefits Analyst |
| Eric Hafer | Benefits Analyst |
| Fran Adams | Benefits Analyst |
| Kevin Vines | Benefits Analyst |
| Kimberly Williams | Benefits Analyst |
| Renee Sheppard | Benefits Analyst |
| Shawn Hill | Benefits Analyst |
Post-Employment
| Name | Title | Phone | |
| Louise Mann | Program Supervisor | louise.mann@dfa.arkansas.gov | 501-683-5193 |
Voluntary Products
| Name | Title | Phone | |
| Tyronda Tillman | Program Supervisor | tyronda.tilman@dfa.arkansas.gov | 501-682-5581 |
Compliance
| Name | Title | Phone | |
| Laura Thompson | Compliance Officer | laura.thompson@dfa.arkansas.gov | 501-682-5501 |
| Adrea Walker | Internal Compliance Benefits | adrea.walker@dfa.arkansas.gov | 501-683-5689 |
| Krista Grafe | Documentation Analyst | krista.grafe@dfa.arkansas.gov | 501-682-5504 |
Appeals
| Name | Title | Phone | |
| Sharnice Webb | Benefits Specialist/Appeals | sharnice.webb@dfa.arkansas.gov | 1 (877) 815-1017 option 1 |
Auditing
| Name | Title | Phone | |
| Shay Burleson | Benefits Specialist/Rx | shay.burleson@dfa.arkansas.gov | 501-682-5926 |
Correspondence
| Name | Title | Phone | |
| Brittany Scott | Correspondence | brittany.scott@dfa.arkansas.gov | 501-683-0620 |
EBRx
| Name | Title | Phone | |
| Micah Bard | Assistant Director | micah.bard@dfa.arkansas.gov | 501-682-6130 |
| Peggy Robinson | Pharmacy Services | peggy.robinson@dfa.arkansas.gov | 501-683-7756 |
| Sherry Bryant | Pharmacy Services | sherry.bryant@dfa.arkansas.gov | 501-682-5983 |
Colonial Life
| Name | Title | Phone | |
| Sylvia Landers | Life Insurance Representative | sylvia.landers@dfa.arkansas.gov | 501-683-3151 |
Legal Counsel
| Name | Title | Phone | |
| Lauren Ballard | Attorney | lauren.ballard2@dfa.arkansas.gov | 501-682-1567 |
