Employee Benefits

Administration

NameTitleEmailPhone
Jake BleedDirectorjake.bleed@arkansas.gov501-682-5500
Shalada TolesDeputy Directorshalada.toles@arkansas.gov501-682-5500
Laura ThompsonChief Operating Officerlaura.thompson@arkansas.gov501-682-5500
Jennifer GossControllerjennifer.goss@arkansas.gov501-682-5500
Jessica WelchExecutive Assistantjessica.welch@arkansas.gov501-683-5500
Drake RodriguezQuality Assurance Coordinatordrake.rodriguez@arkansas.gov501-682-5500
Denise FlakeOperations Service Managerdenise.flake@arkansas.gov 501-682-5500
Janella DevilleBenefits Coordinatorjanella.deville@arkansas.gov501-682-5500

Accounting Operations

NameTitleEmailPhone
Jesse Jones Research Project Analystjesse.jones@arkansas.gov501-682-5500

Accounts Payable and Receivable

NameTitleEmailPhone
Sriyani RodrigoAccountant IIsriyani.rodrigo@arkanasas.gov501-682-5500
Ciliccia BellResearch Project Analystciliccia.bell@arkansas.gov501-682-5500
Jasmine BridgesResearch Project Analystjasmine.bridges@arkansas.gov501-682-5500
Denise KarriemResearch Project Analyst denise.karriem@arkansas.gov501-682-5500

Collections

NameTitleEmailPhone
Janet HallResearch Project Analystjanet.hall@arkansas.gov501-682-5500
Penny ShawResearch Project Analystpenny.shaw@arkansas.gov501-682-5500

Member Services

1-877-815-1017

NameTitle
Cindy RussomBenefits Analyst
Donald AlexanderBenefits Analyst
Fran AdamsBenefits Analyst
Kimberly WilliamsBenefits Analyst
Shawn HillBenefits Analyst
Cache TatumBenefits Analyst
Shelay BileyBenefits Analyst
Lisa DriggersBenefits Analyst

Post-Employment

NameTitleEmailPhone
Louise MannProgram Supervisorlouise.mann@arkansas.gov877-815-1017

Voluntary Products

NameTitleEmailPhone
Eric HaferProgram Supervisor eric.hafer@arkansas.gov 877-815-1017

Compliance

NameTitleEmailPhone
Adrea WalkerInternal Compliance Benefitsadrea.walker@arkansas.gov501-682-5500
Krista GrafeDocumentation Analystkrista.grafe@arkansas.gov501-682-5500

Appeals

NameTitleEmailPhone
Sharnice WebbBenefits Specialist/Appealssharnice.webb@arkansas.gov 877-815-1017

Auditing

NameTitleEmailPhone
Shay BurlesonBenefits Specialist/Rxshay.burleson@arkansas.gov501-682-5500

Correspondence

NameTitleEmailPhone
Correspondence501-682-5500

EBRx

NameTitleEmailPhone
Oktawia DeYoung, PharmDPharmacy Specialistoctawia.deyoung@arkansas.gov855-757-9526
Peggy RobinsonPharmacy Servicespeggy.robinson@arkansas.gov855-757-9526
Sherry BryantPharmacy Servicessherry.bryant@arkansas.gov855-757-9526

Colonial Life

NameTitleEmailPhone
Sylvia LandersLife Insurance Representativesylvia.landers@arkansas.gov877-815-1017

Legal Counsel

NameTitleEmailPhone
Lauren BallardAttorneylauren.ballard2@arkansas.gov501-682-5500
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