Administration

Name	Title	Email	Phone
Jake Bleed	Director	jake.bleed@arkansas.gov	501-682-5500
Shalada Toles	Deputy Director	shalada.toles@arkansas.gov	501-682-5500
Laura Thompson	Chief Operating Officer	laura.thompson@arkansas.gov	501-682-5500
Jennifer Goss	Controller	jennifer.goss@arkansas.gov	501-682-5500
Jessica Welch	Executive Assistant	jessica.welch@arkansas.gov	501-683-5500
Drake Rodriguez	Quality Assurance Coordinator	drake.rodriguez@arkansas.gov	501-682-5500
Denise Flake	Operations Service Manager	denise.flake@arkansas.gov	501-682-5500
Janella Deville	Benefits Coordinator	janella.deville@arkansas.gov	501-682-5500

Accounts Payable and Receivable

Name	Title	Email	Phone
Sriyani Rodrigo	Accountant II	sriyani.rodrigo@arkanasas.gov	501-682-5500
Ciliccia Bell	Research Project Analyst	ciliccia.bell@arkansas.gov	501-682-5500
Jasmine Bridges	Research Project Analyst	jasmine.bridges@arkansas.gov	501-682-5500
Denise Karriem	Research Project Analyst	denise.karriem@arkansas.gov	501-682-5500

Collections

Name	Title	Email	Phone
Janet Hall	Research Project Analyst	janet.hall@arkansas.gov	501-682-5500
Penny Shaw	Research Project Analyst	penny.shaw@arkansas.gov	501-682-5500

Member Services

1-877-815-1017

Name	Title
Cindy Russom	Benefits Analyst
Donald Alexander	Benefits Analyst
Fran Adams	Benefits Analyst
Kimberly Williams	Benefits Analyst
Shawn Hill	Benefits Analyst
Cache Tatum	Benefits Analyst
Shelay Biley	Benefits Analyst
Lisa Driggers	Benefits Analyst

Post-Employment

Name	Title	Email	Phone
Louise Mann	Program Supervisor	louise.mann@arkansas.gov	877-815-1017

Voluntary Products

Name	Title	Email	Phone
Eric Hafer	Program Supervisor	eric.hafer@arkansas.gov	877-815-1017

Compliance

Name	Title	Email	Phone
Adrea Walker	Internal Compliance Benefits	adrea.walker@arkansas.gov	501-682-5500
Krista Grafe	Documentation Analyst	krista.grafe@arkansas.gov	501-682-5500

Appeals

Name	Title	Email	Phone
Sharnice Webb	Benefits Specialist/Appeals	sharnice.webb@arkansas.gov	877-815-1017

Auditing

Name	Title	Email	Phone
Shay Burleson	Benefits Specialist/Rx	shay.burleson@arkansas.gov	501-682-5500

Correspondence

Name	Title	Email	Phone
	Correspondence		501-682-5500

EBRx

Name	Title	Email	Phone
Oktawia DeYoung, PharmD	Pharmacy Specialist	octawia.deyoung@arkansas.gov	855-757-9526
Peggy Robinson	Pharmacy Services	peggy.robinson@arkansas.gov	855-757-9526
Sherry Bryant	Pharmacy Services	sherry.bryant@arkansas.gov	855-757-9526

Colonial Life

Name	Title	Email	Phone
Sylvia Landers	Life Insurance Representative	sylvia.landers@arkansas.gov	877-815-1017

Legal Counsel

Name	Title	Email	Phone
Lauren Ballard	Attorney	lauren.ballard2@arkansas.gov	501-682-5500