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The Veterans’ Claims Specialist is responsible for providing information regarding benefits and claims assistance to Arkansas veterans. This position is governed by state and

Class Code:


Job Grade:


Special Job Requirements:


Typical Functions:

Interviews veterans to ascertain eligibility for benefits and to collect information and documentation to support claims. Provides information and counseling to veterans concerning benefit eligibility requirements, required supporting documentation, sources of obtaining missing documentation and forms, and assistance in completing applications. Informs veterans of appeals processes and requirements, and acts as veterans advocate during appeals. Appears before Disabled Veterans Appeals Board on behalf of veterans, and writes and presents briefs to communicate client contentions. Researches state and federal laws to obtain support for claim actions, and reviews medical texts related to various diagnoses, treatments, prognoses, and specific claims actions. Obtains Power of Attorney from veteran in order to act on his/her behalf during claims process. Provides information and guidance to county veterans’ services officers. Performs other duties as assigned.

Knowledge, Abilities, and Skills:

Knowledge of state and federal laws, regulations and agency programs pertaining to veterans’ benefits. Knowledge of case management policies and procedures. Knowledge of program operations. Ability to research, interpret, and apply veteran laws and regulations. Ability to interview, obtain, and provide information and assistance relating to services and benefits. Ability to review, investigate, record data, and suggest courses of action. Ability to prepare and present oral and written information and reports. Ability to provide advice, guidance, and support to claimants and county veterans services officers.

Minimum Qualifications:

The formal education equivalent of a bachelor’s degree in social work, psychology, sociology, or a related field; plus one year of experience in claims processing or a related field. Certified by the Veterans’ Administration as an honorably discharged veteran with military service in a recognized combat area in accordance with ACA 20-81-103. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Required Certificates:



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