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RESIDENTIAL OPERATIONS MANAGER
The Residential Operations Manager is responsible for directing the operations of various
support service programs in a state-operated facility. This position is governed by state and
federal laws and agency policy.
Class Code:
M004C
Job Grade:
GS05
Special Job Requirements:
Typical Functions:
Provides administrative direction to subordinate staff by developing and establishing short
and long term program goals and objectives, administering and evaluating project
assignments, providing interpretation of laws and policies in the absence of precedents to
resolve issues and achieve implementation of project goals and objectives.
Develops and monitors programs and services implemented by support services to ensure
compliance with federal regulations.
Develops and interprets policies and regulations to meet program needs and objectives.
Conducts investigations of complaints and allegations of abuse and/or neglect, review
center administrative problems, and prepares report of action recommended to
superintendent.
Reviews and monitors classrooms, living units, and records to assure compliance with state
and federal regulations.
Develops and monitors staff, material, and equipment needs for programs managed to
contribute to the formulation and justification of budgetary requests.
Represents the agency at community and group meetings, hearings and seminars.
Provides technical assistance to support staff and parents regarding agency operations and
programs.
Performs other duties as assigned.
Knowledge, Abilities, and Skills:
Knowledge of state and federal laws and regulations governing related social service
programs.
Knowledge of the principles and practices of organizational and human resources
management.
Knowledge of supervisory practices and procedures.
Ability to assess impact and effectiveness of programs and services and recommend
remedial action.
Ability to conduct on-site inspections to determine compliance with applicable state and
federal laws, rules, regulations, and guidelines.
Ability to interpret state and federal laws, rules, regulations, and guidelines governing
programs and services.
Ability to research and review information and submit findings in written and verbal reports.
Minimum Qualifications:
The formal education equivalent of an associate’s degree in office administration,
business management, facility maintenance or a related field; plus three years of
experience in social service support programs, facility operations or a related field,
including two years in a supervisory capacity.
Required Certificates:
Exempt:
E
