Supervises as small to medium staff by establishing work schedules, assigning specific duties, providing clear, explicit, and detailed instructions, and monitoring and reviewing the work on a regular basis to ensure adherence to instructions, deadlines, proper procedures or protocols, and the delivery of services to clients. Develops procedures for residential program operation and implements procedures through information dissemination, in-service training, and staff meetings. Monitors the operation of residential care program(s) by reviewing daily log entries, daily census reports, activity reports, shift summaries, and periodic observation of cottage activities, to ensure that policies and procedures are followed, clients receive training, individualized program plans are met, schedules are followed, and documentation meets federal regulations; Monitors and evaluates the effectiveness of program(s) to ensure clients’ needs are met. Counsels with and advises staff, parents, and clients to resolve personal or behavioral problems; explains work policies, procedures, and guidelines, and identifies the characteristics and impact of situations to formulate solutions to work-related problems. Resolves client and staff problems by hearing and reading complaints and investigation reports, making decisions, and taking corrective actions. Conducts staff meetings to review behavior problems and general concerns and intervenes in crisis situations. Conducts inspections of the campus and residential living areas for cleanliness, fire and security hazards, physical appearance, operation, and takes corrective actions, as necessary. Performs other duties as assigned.