Conducts field investigation, evaluation, and testing of telecommunications provider facilities in the state to ensure compliance with the Commissions’ Telecommunications Provider Rules. Reviews telecommunications company operations records and reports to verify compliance with service standards and maintenance programs. Reviews utility company operations records to verify compliance with service standards and maintenance programs. Monitors and evaluates corrective actions and associated construction projects to ensure that any violations of the Commission’s Telecommunications Provider rules are remedied and to resolve any issues regarding unsatisfactory service quality. Writes reports detailing the results of each inspection, evaluation, and testing and documents any recommended corrective actions Prepares written testimony concerning service evaluations, complaint investigations, administrative assignments, and other projects, as assigned. Monitors the maintenance condition and calibration of staff’s test equipment and calibrates repairs as needed. Verifies software operation and updates, as needed, and works with various vendors to ensure proper hardware and software performance of staff’s test equipment. Performs related responsibilities as assigned or required.