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PSC UTILITIES SERVICES SPECIALIST

The Public Service Commission (PSC) Utility Services Specialist is responsible for regulating utility rates and services within the utility industry. This position is governed

Class Code:

X078C

Job Grade:

GS05

Special Job Requirements:

Frequent in-state travel is required.

Typical Functions:

Conducts field investigation, evaluation, and testing of telecommunications provider facilities in the state to ensure compliance with the Commissions’ Telecommunications Provider Rules. Reviews telecommunications company operations records and reports to verify compliance with service standards and maintenance programs. Reviews utility company operations records to verify compliance with service standards and maintenance programs. Monitors and evaluates corrective actions and associated construction projects to ensure that any violations of the Commission’s Telecommunications Provider rules are remedied and to resolve any issues regarding unsatisfactory service quality. Writes reports detailing the results of each inspection, evaluation, and testing and documents any recommended corrective actions Prepares written testimony concerning service evaluations, complaint investigations, administrative assignments, and other projects, as assigned. Monitors the maintenance condition and calibration of staff’s test equipment and calibrates repairs as needed. Verifies software operation and updates, as needed, and works with various vendors to ensure proper hardware and software performance of staff’s test equipment. Performs related responsibilities as assigned or required.

Knowledge, Abilities, and Skills:

Knowledge of Public Service Commission standards, rules, and regulations. Knowledge of the principles of telecommunications and the electronics involved. Ability to interpret commission policies and procedures Ability to prepare and present written and oral information and reports. Ability to investigate, document, and resolve consumer service complaints. Ability to present testimony as an expert witness subject to cross examination and Commission questions. Ability to use computer software, including Microsoft Word and Excel.

Minimum Qualifications:

The formal education equivalent of a high school diploma; plus two years of technical training in telecommunications, electronics or a related field; plus three years of experience in telecommunications technology or operations, engineering technology or a related area.

Required Certificates:

Must possess a valid Arkansas driver’s license.

Exempt:

E
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