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The Public Service Commission (PSC) Telecommunications and Quality of Service Manager is responsible for the development of positions and recommendations regarding issues and policies

Class Code:


Job Grade:


Special Job Requirements:


Typical Functions:

Supervises and provides direction to other staff members regarding the development of utility revenue requirements, determining the revenue requirement effect of various proposals, the audit, analyses, and interpretation of accounting, financial, and economic information, the identification and analysis of potential regulatory issues, the evaluation of the relative merits of alternative courses of action, and the development of written testimony, exhibits, and reports. Leads the preparation and execution of the overall case strategy. Prepares witnesses for hearing and cross examination regarding contested issues, and contributes technical expertise and utility regulatory experience and knowledge to settlements, motions, comments, and briefs. Maintains and shares technical knowledge of federal legislation, Federal Energy Regulatory Commission, Federal Communications Commission, Rural Utility Service and National Association of Regulatory Utility Commissions rules and precedents, Arkansas statutes, and Commission rules and precedents that relate to utility policies and procedures. Testifies as an expert witness in proceedings before the Commission regarding contested revenue requirements, accounting and policy issues in rate cases, and/or the implementation of statutory requirements, rules, and regulatory policy issues. Performs related responsibilities as required or assigned

Knowledge, Abilities, and Skills:

Knowledge of supervisory practices and procedures. Knowledge of laws, rules, regulations, and commission precedent related to the telecommunications utility industry. Knowledge of emerging economic, technological, legislative, judicial and regulatory issues and trends affecting the utility industry. Knowledge of the operations of telecommunications utilities. Ability to work collaboratively with the Office of the Attorney General, utility executives, their consultants, and other interested parties. Ability to plan and coordinate work within the Telecommunications and Quality of Service Section and meet the objectives of cross-sectional, multi-disciplinary teams. Ability to research policy issues and trends affecting public utilities, analyze their impact on utility rates and regulations, and propose new or revised policy. Ability to prepare and present verbal and written reports and information. Ability to use computer software, including Microsoft Word and Excel.

Minimum Qualifications:

The formal education equivalent of a bachelors degree in accounting, finance, economics or a related field; plus five years of experience in the regulation and audit of public utilities; including two years in a supervisory capacity. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Required Certificates:



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