Oversees agency operations to assure job quality performed by employees while representing both the Private Career Education Board and the State of Arkansas. Determines strategic action for daily attained questions in an attempt to assure complete compliance with all regulations as well as consumer protection. Performs all duties related to the legislative process primarily including code changes, annual budget alterations, and regulation developments while continuing analysis so that maximum oversight of training programs is provided. Represents the Private Career Education Board at various meetings and serving on various committees, including the two primary responsibilities of working with additional state agencies in an attempt to both enhance the process for schools requiring oversight from multiple departments and assure these schools continue complete compliance with the rules prior to presenting any request to our board. Arbitrates the situation of a school closing before courses are complete to assure all students currently enrolled receive either all predetermined training or appropriate refunds. Oversees the information technology plan including the purchasing of both equipment and software necessary to achieve maximum performance levels for consumer protection. Serves as the responsible party for all aspects of Human Resources within the department including, but by no means limited to, insurance, payroll, and personnel policies. Performs other duties as assigned.