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OAL SECURITY DEPUTY DIR
The Office of Arkansas Lottery (OAL) Deputy Director of Security and Compliance works under general direction and ensures the integrity of the Office of Arkansas Lottery (OAL) by supervising an investigation and licensing team, reviewing complaints, claims and all inquiries or violations of laws or regulations pertaining to the OAL. This position is governed by the state and federal laws and agency policy.
Class Code:
G059N
Job Grade:
GS12
Special Job Requirements:
Frequent in-state travel is required. May be required to work nights, holidays and weekends.
Typical Functions:
Supervises a licensing and security support staff by interviewing applicants and recommending for hire, providing training, making and reviewing work assignments, approving leave and evaluating the performance of incumbents
.
Reviews retailer applications for licensure to sell Office of Arkansas Lottery (OAL) products; provide customer service to retailers and potential retailers, and properly maintain retailer files in accordance with existing OAL policy.
Reviews documents including system access, investigative reports, vendor access, invoices and audit reports for completeness and compliance with laws and regulations; makes necessary corrections and files/logs information.
Conducts comprehensive investigations of the theft of tickets, forged claims, and claims on altered tickets by conducting interviews with claimants, face-to-face and telephone interviews with retailers and researching ticket via the gaming operating system; obtains and reviews surveillance video from retailer locations and compares actions to gaming operating system activity; makes formal determinations in report format regarding investigations. As deemed necessary, coordinates lottery investigations with local law enforcement agencies by providing a copy of the surveillance footage from retailer locations and the investigation report to help prepare the criminal affidavit.
Investigates complaints from the public regarding retailers and lottery violations and provides written determinations; contacts law enforcement agencies if a criminal violation is found and notifies OAL Sales Director if a compliance issue is found. Assists retailers, the public, and OAL Marketing Sales Representatives with questions and procedures via the security hotline; coordinates and attends meetings with the various parties if not settled by telephone.
Conducts site visits to OAL retailers to verify compliance and offer preventive theft methods utilizing a lottery industry standard checklist and ensuring adherence to state lottery laws; forwards notifications of non-compliant retailers to OAL Legal staff for appropriate disciplinary actions.
Validates winning higher tier tickets. Enters stolen and missing tickets into OAL gaming operating system to initiate investigation procedures.
Conducts State of Arkansas background checks on prospective lottery employees and potential retailers; forwards background check results with issues to OAL Legal staff for determination and forwards background check results with no issues for hire or licensure.
Monitors video surveillance camera. Provides support to in-state draw games as needed in the absence of draw managers.
Reconstructs and processes instant and online damage tickets submitted to OAL Claims for a determination to be made regarding whether the ticket is a winner or non-winner.
Ensures the safety of lottery employees and visitors by serving as the point of contact for irate or threatening customers who refuse to leave the OAL premises; determines need for lockdown procedures and law enforcement notification. Testifies in court proceedings. Performs other duties as assigned.
Knowledge, Abilities, and Skills:
Knowledge of state and federal laws, regulations and guidelines related to national and state lottery programs.
Knowledge of investigative and interview techniques.
Knowledge of supervisory policies and procedures.
Knowledge of Microsoft Office applications and applicable database systems and other office equipment, including facsimile, copier, scanner, telephone systems, etc.
Ability to interpret and apply the provisions of law, rules, or regulations to specific cases.
Ability to establish effective communication orally and in writing, and to prepare investigative reports.
Ability to review a variety of information, identify accuracy, completeness and compliance issues and make corrections.
Ability to coordinate investigations with law enforcement agencies.
Ability to operate Microsoft Office applications and applicable database systems and other office equipment, including facsimile, copier, scanner, telephone systems, etc.
Ability to work effectively with retailers, customers, the public and law enforcement agencies.
Ability to plan, organize and oversee the work of subordinates.
Ability to maintain and communicate sensitive or confidential information
Minimum Qualifications:
The formal education equivalent of a bachelor’s degree in criminology, criminal justice, sociology or a related field; plus three years of experience in criminal or fraud investigations, including one year in a supervisory or leadership capacity. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management.
OTHER JOB-RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.
Required Certificates:
Must possess a valid Arkansas driver’s license. Must be able to successfully complete the online Criminal Justice Information System fingerprint training and certification within the first month of employment.
Exempt:
E
