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The Office of Arkansas Lottery (OAL) Licensing Specialist is responsible for supervising the receipt, review and processing of retailer applications for licensure to sell

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Job Grade:


Special Job Requirements:

Typical Functions:

Supervises a small support staff by interviewing applicants and recommending for hire, providing training, making and reviewing work assignments, approving leave and evaluating the performance of incumbents. Provides customer service and information in response to retailer questions and concerns. Furnishes potential retailers with applications for licensure. Reviews, proofs, and analyzes completed applications for compliance with the Arkansas Lottery Act; contacts applicants or licensees through written correspondence and/or by telephone regarding information or documentation needed to complete applications. Receives retailer fingerprint cards with applications for the federal and state background checks; forwards cards to security for the background checks; receives background check results and stores in applicant file and enters into database. Receives retailer fees, verifies accuracy, logs payments and transfers payments to OAL Treasury Department; enters retailer financial and entity information into the OAL operating system in order to set up the required weekly bank drafts. Answers the retailer hotline to provide service to potential and current retailers; accesses licensing documents and responds to questions regarding application, fees, licensure status, etc. Generates auto-numbered retailer reports utilizing Excel and provides statistical breakdowns from the retailer database; enters and tracks retailer application information into several licensing spreadsheets, i.e., new applications, renewals, self-bonds, fidelity fees, etc. Coordinates with law enforcement and other agencies to assure retail applicants’ compliance with the Lottery Act. Conducts special projects as may be assigned by the Director and/or Deputy Director. Performs other duties as assigned.

Knowledge, Abilities, and Skills:

Knowledge of state and federal laws, rules, regulations and requirements related to licensing. Knowledge of office administrative practices and procedures. Knowledge of Microsoft Office applications, including Excel. Knowledge of supervisory practices and procedures. Ability to respond to both internal and external requests for information and documentation. Ability to establish and maintain effective working relationships with department staff and/or outside individuals. Ability to maintain and update databases. Ability to use Microsoft Office applications, including Excel. Ability to plan, organize and oversee the work of subordinates. Ability to prepare correspondence and reports. Ability to maintain confidentiality. Ability to communicate orally and in writing.

Minimum Qualifications:

The formal education equivalent of a bachelor’s degree in business management, business administration, public administration or a related field; plus two years of experience in licensure eligibility determination or a related area, including one year in a leadership or supervisory capacity. OR The formal education equivalent of an associate’s degree in business or office technology; plus four years of experience in licensure eligibility determination or a related area, including one year in a leadership or supervisory capacity.

Required Certificates:

Must be able to complete the online Criminal Justice Information System fingerprint training and certification within the first month of employment.


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