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The Workers’ Compensation Commission (WCC) Program Manager work is responsible for developing division/department or program policies and procedures and ensuring adherence to policies and

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Special Job Requirements:


Typical Functions:

Develops survey instruments related to emerging Workers’ Compensation issues including health care development, technological advances, increased costs, utilization rates, changes in overall insurance systems, new laws, and rulings, or legal opinions. Identifies goals and objectives for programs consistent with state and agency priorities taking into account existing laws, regulations, and policies and provides general management of agency programs. Coordinates special projects requiring technical expertise in various jurisdictional areas of Workers’ Compensation such as the compilation of reference manuals and materials and the implementation of computerized record systems by serving as the liaison for determining user needs. Develops major plans, goals, and objectives for programs and forecasts service needs. Monitors and evaluates program effectiveness. Maintains appropriate contact with federal, state and local officials, and other members of the community. Interprets goals, policies and programs, so as to accurately communicate the agency mission. Represents the agency in meetings, committees, conferences, and workgroups. Performs other duties as assigned.

Knowledge, Abilities, and Skills:

Knowledge of Workers’ Compensation laws and administrative procedures. Knowledge of research techniques and practices. Knowledge of the principles and practices of organizational and human resource management. Ability to monitor the effectiveness of programs and services. Ability to prepare oral and written information and reports. Ability to communicate with a diverse group of people. Ability to analyze data and prepare reports.

Minimum Qualifications:

The formal education equivalent of a bachelor’s degree in business administration, public administration, or a related field; plus four years of experience in program management, insurance, or a related field. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Required Certificates:



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