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The Department of Human Services (DHS) Program Manager is responsible for planning and directing a specific human service program and providing technical assistance. This

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Special Job Requirements:


Typical Functions:

Supervises a lower-level managerial, professional, and administrative support staff by interviewing and recommending for hire, training employees or arranging training opportunities, assigning and reviewing work and special projects, evaluating the performance of incumbents, and conducting staff meetings to clarify problems and obtain status reports. Determines program goals, objectives, and guidelines, develops and implements policies and procedures, evaluates program effectiveness and compliance, initiates corrective actions or revisions, and provides technical direction and administrative support to program personnel. Disseminates and interprets regulations, policies, and procedures to program participants, coordinates internal and external personnel and activities to identify needs, problems, and accomplishments of program, conducts meetings to discuss program progress or problems, and presents program workshops or training. Participates in the development of an operating budget by identifying program needs, preparing justifications, monitoring expenditures, approving reallocation of funds, and preparing related reports. Performs one or more of the following activities related to program responsibilities, including approving final orders, system design and/or licenses, researching and compiling survey and statistical data, and performing the duties of professional program staff as needed. Performs other duties as assigned.

Knowledge, Abilities, and Skills:

Knowledge of supervisory practices and procedures. Knowledge of the principles and practices of organizational management. Knowledge of state and federal laws applicable to program area. Knowledge of program planning, monitoring, and evaluation techniques. Ability to plan work unit objectives and operational activities and to assign and direct the work of subordinate supervisors. Ability to interpret and apply applicable laws, regulations, policies and procedures. Ability to evaluate program effectiveness and compliance. Ability to prepare and present verbal and written information. Ability to develop and implement program goals, objectives, guidelines, policies and procedures.

Minimum Qualifications:

The formal education equivalent of a bachelor’s degree in public administration, social work, business administration, rehabilitation services or a related field; plus four years of experience in program planning or administration, including one year in a supervisory or leadership capacity. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Required Certificates:



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