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DHS AREA MANAGER

The Department of Human Services (DHS) Area Manager is responsible for directing the operation of child welfare programs utilizing the Arkansas Practice Model within

Class Code:

G101C

Job Grade:

GS12

Special Job Requirements:

On-call twenty-four (24) hours a day for staff consultation.

Typical Functions:

Manages daily operations of the county offices within the specified area to ensure quality services are provided to families and children. Monitors service delivery and compliance with state and federal laws and agency policy. Directs the activities of a staff comprised of child welfare professionals, paraprofessionals and administrative staff. Assigns work and monitors case ratios and quality. Assists in developing and evaluating program activities. Disseminates information to staff and provides in-service training. Reviews, verifies and approves area expenditures, and monitors area budget. Recommends budget changes and advises executive management of potential budget problems. Assesses staffing needs and participates in interviewing and hiring employees. Ensures that all area employees are evaluated annually with necessary interim reviews and improvement plans. Receives, investigates and responds to complaints and inquiries. Coordinates attorneys, general public, elected officials, and state and local law enforcement to solve problems. Exercises leadership and motivates staff by utilizing strategic planning and quality management techniques. Establishes performance standards and develops opportunities to maximize employees’ capabilities. Performs other duties as assigned.

Knowledge, Abilities, and Skills:

Knowledge of state and federal laws and regulations governing the administration of Children and Family Services programs. Knowledge of the principles and practices of organizational management. Knowledge of state budgetary policies and procedures. Knowledge of program planning, monitoring and evaluation techniques. Ability to implement and monitor operational goals and objectives and to assign and direct the work of subordinates. Ability to evaluate programs and service delivery effectiveness and prepare practice improvement plans to meet division goals. Ability to investigate complaints, analyze findings, identify problems, and recommend appropriate action. Ability to recruit, train, manage, and retain staff effectively and efficiently.

Minimum Qualifications:

The formal education equivalent of a master’s degree in social work, sociology, psychology, or a related field, plus five years of experience in human services or a related field including four years in a supervisory role. OR The formal education equivalent of a bachelor’s degree in social work, sociology, psychology, or a related field; plus seven years of experience in human services or a related field, including four years in a supervisory role. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Required Certificates:

None

Exempt:

E
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