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The Department of Finance and Administration (DFA) Local Revenue Office Supervisor is responsible for assisting taxpayers, completing business activity reports, and supervising the work of subordinates in a small county revenue office. This position is governed by state and federal laws and agency/institution policy.

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Typical Functions:

Provides close supervision of the work of a subordinate administrative support staff by establishing work schedules, assigning specific duties, providing detailed instructions, monitoring and reviewing work, and evaluating employee performance. Assists taxpayers by calculating and collecting monies for: sales/use tax, motor vehicle registrations, driver’s license fees, and real estate documentary stamps and ensuring taxpayer compliance to Arkansas laws and statutes by verifying liability insurance. Resolves problems encountered by taxpayers, regarding necessary documentation for licenses and transactions, and researches microfilm records for outstanding violations and suspensions before issuing license. Prepares reports on office business activity. Orders and inventories supplies, such as license plates, decals, deed stamps, and general office supplies. Performs other duties as assigned.

Knowledge, Abilities, and Skills:

Knowledge of regulations and procedures pertaining to county revenue office operations and services. Knowledge of general office procedures. Knowledge of bookkeeping and record keeping procedures. Ability to research and verify information pertaining to taxes and licenses. Ability to operate standard office equipment. Ability to calculate taxes, fees, and penalties and to collect and account for funds. Ability to supervise a subordinate administrative support staff. Ability to provide assistance to taxpayers concerning policies, procedures, and services.

Minimum Qualifications:

The formal education equivalent of a high school diploma; plus two years of experience in bookkeeping, customer service, or a related area, including one year in a supervisory capacity. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Required Certificates: