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The Credit and Collection Supervisor is responsible for overseeing work activities involved in processing patient accounts. This position is governed by state and federal laws and agency policy.

Class Code:


Job Grade:


Special Job Requirements:


Typical Functions:

Provides supervision to subordinate employees processing patient accounts by: establishing work schedules, assigning specific duties, providing instructions, and monitoring and reviewing work. Develops policies and procedures for account services and professional collections. Compiles data for special surveys, financial reports, and accounts status. Provides information to the general public and other state and federal agencies on regulations and procedures. Consults physicians and other medical staff for explanation of medical findings and interpretation of laboratory procedures. Develops and monitors budget information for work unit. Performs other duties as assigned.

Knowledge, Abilities, and Skills:

Knowledge of hospital policies and procedures governing patient accounts. Knowledge of state and/or federal regulations related to billing and collection of patient accounts. Knowledge of financial analysis and reporting techniques. Ability to direct the work of subordinate employees. Ability to compile, analyze, and report financial information related to patient accounts. Ability to interpret medical charting or coding as it relates to patient accounts.

Minimum Qualifications:

The formal education equivalent of a high school diploma; plus five years of experience in credit and/or collection operations or a related field, including one year in a supervisory or leadership capacity.

Required Certificates:



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