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The Communications Systems Supervisor is responsible for coordinating and directing telecommunications systems and staff. This position is governed by state and federal laws and

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Special Job Requirements:


Typical Functions:

Provides close supervision of the work of subordinate employees by establishing work schedules, assigning specific duties, providing clear and detailed instructions, and monitoring and reviewing the work on a regular basis, to ensure adherence to instructions, deadlines, proper procedures or protocols, and the delivery of services to clients. Directs the operation of telecommunications systems, including cable access, internet access, two-way radios, and paging systems, and coordinates with licensing agents regarding programming, scheduling, and contracts in accordance with agency, federal, and state policies and procedures. Acts as liaison with local telecommunications companies, vendors, and users regarding operation of the telecommunications systems and troubleshooting of problems. Directs the installation, repair, testing, and maintenance of telecommunications equipment and evaluates hardware and software to determine efficiency, reliability, and compatibility with existing systems. Monitors transmissions from other state agencies and field personnel and relays information and/or requests for assistance from various public officials, departments, or the general public, concerning accidents, status reports, personal identification, criminal background checks, and base station relays, to assure dependable and uninterrupted operation of telecommunications systems. Contacts and provides various emergency personnel with details of situation to aid in their response and maintains logs on all received and transmitted messages. Responds to requests for information by researching records, explaining rules and regulations, and providing requestor with written and verbal findings. Assists in budget planning by projecting equipment cost and monitoring office expenditures to ensure budget limits are not exceeded. Performs other duties as assigned.

Knowledge, Abilities, and Skills:

Knowledge of Federal Communications Commission rules and regulations. Knowledge of operating procedures for telecommunications equipment and systems. Knowledge of cable access channel programming where applicable. Knowledge of supervisory practices and procedures. Ability to communicate verbal transmissions. Ability to coordinate repair and maintenance of telecommunications systems. Ability to plan telecommunication equipment acquisitions. Ability to operate standard office equipment. Ability to maintain records. Ability to plan, organize, and oversee the work of subordinates. Ability to prepare oral and written information.

Minimum Qualifications:

The formal education equivalent of a bachelor’s degree in communications or a related area; plus three years of experience in telecommunications or a related area, including one year in a supervisory or leadership capacity. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Required Certificates:



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