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The Child Support Supervisor I is responsible for coordinating staff activities and providing assistance to participants with a child support enforcement program area. This

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Special Job Requirements:

Occasional in-state travel may be required.

Typical Functions:

Supervises a medium-sized to large staff by interviewing and recommending for hire, providing training and/or training opportunities, counseling and disciplining staff, evaluating the performance of incumbents, and reviewing supervisory recommendations. Coordinates the work activities of lower-level supervisory, professional, and administrative support staff by assigning and monitoring regular and special projects, receiving and approving work plans, schedules, project reports, and recommendations, disseminating and interpreting policies and procedures, and presenting in service training. Provides technical assistance to clients or provide by disseminating program information, interpreting or clarifying policies and procedures, investigating and resolving complaints and problems, and preparing and presenting training programs. Participates in the development of operating policies and procedures by analyzing the effectiveness of current practices, assessing unit needs, creating manual and computerized reporting tools, identifying budgetary needs, and maintaining updated operating manuals. Conducts research, compiles, and analyzes program and operating data, prepares correspondence, reports, and proposals, maintains records and ensures their security, and serves on committees. Performs other duties as assigned.

Knowledge, Abilities, and Skills:

Knowledge of the procedures and practices of personnel management and budgetary procedures. Knowledge of state and federal regulations and policies governing child support enforcement. Ability to supervise, plan, organize, and direct the work of others. Ability to develop, interpret, and apply state and federal regulations, guidelines, and policies. Ability to research, monitor, and evaluate program. Ability to present and review oral and written information and materials.

Minimum Qualifications:

The formal education equivalent of a bachelor’s degree in business administration, public administration, personnel management, or a related area; plus three years of experience in the special area supervised or a related area. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Required Certificates:



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