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The Arkansas State Police/Crimes Against Children Division (ASP/CACD) Hotline Supervisor is responsible for overseeing the work of APS/CACD hotline operators in the operation of

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Job Grade:


Special Job Requirements:

Occasional twenty-four (24) hour emergency on-call duty is required.

Typical Functions:

Supervises a medium-sized professional and administrative support staff by interviewing and recommending for hire/termination, training, assigning and reviewing work, counseling, and evaluating the performance of incumbents. Provides technical assistance regarding child welfare regulations, laws, and protocols regarding child maltreatment. Ensures compliance with state and federal law, agency policies and protocols, and interagency agreements in the receipt and acceptance of child maltreatment allegation. Maintains liaisons with and provides advice to the general public, law enforcement entities, elected officials, education personnel, and other entities. Prepares and maintains written reports concerning incidences of child maltreatment. Performs other duties as assigned.

Knowledge, Abilities, and Skills:

Knowledge of supervisory practices and procedures. Knowledge of child abuse issues and state and federal laws and regulations. Knowledge of personal computers and Windows-based programs, including Children’s Reporting and Information System (CHRIS). Knowledge of state and federal laws, agency protocols and policies, and interagency agreements and protocols concerning the reporting and acceptance of child maltreatment allegations. Ability to communicate via telephone and in person. Ability to plan, oversee, and evaluate the work of subordinates. Ability to understand and prepare written and oral information. Ability to apply laws, regulations, and protocols in the evaluation and monitoring of employees’ work product.

Minimum Qualifications:

The formal education of a bachelor’s degree in social work, sociology, psychology, criminal justice, criminology, or related field; plus one year of experience in child welfare program or related area. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Required Certificates:



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