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ADPHT WELCOME CENTER MANAGER II

The Arkansas Department of Parks and Tourism Welcome Center Manager II is responsible for managing the daily operations of a large Welcome Center, supervising

Class Code:

C027C

Job Grade:

GS05

Special Job Requirements:

None

Typical Functions:

Supervises Travel Consultants by preparing schedules, providing training, reviewing work, and conducting performance reviews, maintains time and leave records, personnel files and training files, and performs timekeeping duties. Greets and determines needs of tourists/travelers and provides information regarding travel routes, weather, tourism attractions and services, and makes recommendations to tourists in order to enhance and/or extend travelers time in Arkansas. Maintains up-to-date knowledge of state travel and tourism opportunities, including highway routes, historic sites, park and recreation opportunities, and special events. Makes critical decisions concerning safety of the Center, employees, the traveling public, and security responses to emergency situations. Develops and presents programs to schools and civic organizations, attends and participates in conferences, local tourism meetings and festivals, may serve on local boards and committees, and supervises National Tourism Day events. Monitors housekeeping and supervises ordering of supplies, equipment, and uniforms. Oversees ordering and stocking of literature inventory. Plans and supervises layout and space allocation. Maintains accurate petty cash accounts including records, vouchers, journals, receipts, and postage inventory. Audits daily visitation records and prepares statistics for monthly reports. Performs other duties as assigned.

Knowledge, Abilities, and Skills:

Knowledge of public relations and customer service processes. Knowledge of supervisory practices and techniques. Knowledge of research and data collection techniques related to travel information dissemination. Knowledge of computer data entry and recordkeeping. Ability to organize and interpret state tourism data. Ability to greet, determine needs and communicate information to visitors and members of the general public. Ability to prepare and provide written and oral information and maintain records and files related to travel/tourism.

Minimum Qualifications:

The formal education equivalent of two years of college coursework in tourism recreation, management, general business, or a related field; plus three years of experience in tourism, marketing, or related field, including two years in a supervisory or leadership capacity. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Required Certificates:

None

Exempt:

E
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