Job Class Search

Job Details


The Department of Workforce Services (DWS) Equal Opportunity Manager is responsible for evaluating and monitoring service practices of agency programs. This position is governed

Class Code:


Job Grade:


Special Job Requirements:

Frequent in-state and overnight travel is required.

Typical Functions:

Directs the work of a small professional and administrative support staff by interviewing applicants, making hire or termination decisions, training, assigning and reviewing work, and evaluating the performance of incumbents. Develops and coordinates state-wide agency guidelines to ensure compliance of programs with Titles VI and VII of the Civil Rights Act requiring non-discriminatory service standards. Monitors and evaluates agency’s program operations by analyzing hiring and promotion records and by conducting on-site reviews of departmental cost centers and service delivery areas. Evaluates the staffing pattern and personnel actions of Employment Services and Unemployment Insurance staff in the Agency as these are related to the employment and promotion of the protected classes. Develops and implements training programs and workshops to ensure non-discriminatory procedures for personnel involved in direct services to clients. Provides technical information and advice to departmental personnel in all matters pertaining to Equal Employment Opportunity and Affirmative Action programs. Serves as focal point for all EO activities regarding service to all citizens of Arkansas, including WIA, pursuant to 29 CFR Part 37 (complaints alleging discrimination) and investigates, reviews, and processes complaints alleging discrimination for participants, ES applicants, UI claimants, and agency employees via writing findings, (determination) position papers, and participation in fact finding hearing and maintains records for future reference. Investigates statewide discrimination complaints by job or training applicants, writes determinations, and maintains records for future reference. Represents the department on committees and community affairs organizations and informs agency Administrator of section activities. Under the direction of the Director, is responsible for coordinating, developing, organizing, and providing technical assistance and monitoring the overall operations of the state’s method of administration. Serves as the agency liaison to the Civil Rights Center (CRC) in Washington, D.C. Coordinates agency grievance process. Performs other duties as assigned.

Knowledge, Abilities, and Skills:

Knowledge of civil rights laws, regulations, and guidelines. Knowledge of supervisory practices and procedures. Knowledge of research and investigative techniques. Ability to plan, evaluate, design, and implement equal opportunity and affirmative action programs. Ability to develop and conduct training workshops and programs. Ability to investigate complaints. Ability to plan, organize, and oversee the work of subordinates. Ability to prepare and present oral and written information and reports.

Minimum Qualifications:

The formal education equivalent of a bachelor’s degree in public administration, general business, psychology, or a related field; plus four years of experience in public administration, human resource management, or a related field, including two years in a supervisory or leadership capacity. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Required Certificates:



Scroll to Top