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The Residential Care Shift Manager is responsible for directing the operations of direct care staff in a state-operated facility. This position is governed by

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Special Job Requirements:

Typical Functions:

Provides administrative direction to subordinate direct care staff by administering and evaluating project assignments, providing interpretation of laws and policies in the absence of precedents to resolve issues, and ensuring the health, safety, and welfare of clients are maintained at all times in compliance with state and federal regulations. Provides direct care services to clients where and when needed during shifts. Trains and monitors direct care staff on de-escalation, trigger identification, and restraint minimization techniques. Conducts investigations of complaints and allegations of abuse and/or neglect, review center administrative problems, and prepares report of action recommended to superintendent. Monitors material and equipment needs of direct care staff and clients to contribute to the formulation and justification of budgetary requests. Represents the agency at community and group meetings, hearings and seminars. Provides technical assistance to support staff and parents regarding agency operations and programs. Performs other duties as assigned.

Knowledge, Abilities, and Skills:

Knowledge of state and federal laws and regulations governing long-term care facilities. Knowledge of the principles and practices of human resources management. Knowledge of supervisory practices and procedures. Ability to train direct care staff on state and federal laws and regulations governing related long-term care facilities and the use of de-escalation, trigger identification, and restraint minimization techniques. Ability to assess effectiveness of programs and direct care services and recommend remedial action. Ability to interpret and conduct on-site inspections to determine compliance with applicable state and federal laws, rules, regulations, and guidelines. Ability to research and review information and submit findings in written and verbal reports.

Minimum Qualifications:

The formal education equivalent of a diploma OR diploma from an approved Certified Nursing Assistant program; plus three years of experience providing direct care to patients in a facility, home, or private services organization, including one year in a supervisory capacity. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Required Certificates:

Must be licensed in Arkansas as a Certified Nursing Assistant within six (6) months of hire.


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