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The Arkansas Crime Information Center (ACIC) Program Manager is responsible for monitoring and providing direction to an assigned program within ACIC. This position is governed by state and federal laws and agency/institution policy.

Class Code:


Job Grade:


Special Job Requirements:


Typical Functions:

Plans, coordinates, and directs program operations, establishes priorities, coordinates operations with other functions within the agency, and ensures that program objectives and standards are established consistent with overall goals. Provides direction to staff by interviewing and recommending for hire, providing assistance in resolving work problems, approving personnel actions, evaluating the performance of incumbents, and ensuring objective performance appraisal. Directs and coordinates the implementation of technical programs by developing short and long-range plans to facilitate the attainment of program goals and to ensure compliance with state and federal laws and regulations. Develops and recommends staff, material, and equipment needs for technical operations, law enforcement, and the general public; prepares budget and grant requests and monitors expenditures and grant commitments. Develops, evaluates, and interprets new and revised rules, policies, and procedures to assess the impact of the proposals on the administrative or technical systems and ensures that each proposal responds to agency needs and is consistent with state and federal laws. Consults with and advises support staff to exchange information on and/or explain administrative and technical program objectives, policies, procedures, and standards to identify the impact of work problems and formulate possible solutions. Perform other duties as assigned.

Knowledge, Abilities, and Skills:

Knowledge of organizational management and program development techniques. Knowledge of data processing and telecommunications systems operation. Knowledge of computer systems, including hardware, applications, database administration and communication systems, call center operations, and data collection operation systems. Knowledge of law enforcement and criminal justice procedures. Ability to interpret and apply rules, laws, or policies to specific situations. Ability to use computer software programs to produce training aids, reports, and correspondence. Ability to prepare oral and written information and reports.

Minimum Qualifications:

The formal education equivalent of a bachelor’s degree in criminal justice, law, public administration, computer science, or a related field; plus four years of experience in criminal justice, including two years of work experience in a supervisory capacity. Must have Arkansas Crime Information Center (ACIC) Level 2 Certification. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Required Certificates:



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