Dispute Resolution

Arkansas law establishes a grievance procedure for eligible state employees who have been suspended or terminated from their employment. (Arkansas Code Annotated § 21-1-701 et seq.) Employees should contact their human resources office for more information.

Grievance packets can be submitted via email to or mailed to the following location:

Grievance Coordinator
1509 W. 7th Street, Room 200
Little Rock, AR 72201

For all grievance questions, please call 501-682-5350 
or email
All grievance hearings are held at the following location:

TSS Training
1 Commerce Way, Bldg. 4, 2nd Floor
Little Rock, AR 72202

For directions to the Commerce building, please call 501-682-1846.  

Training Courses

Grievance Officer Certification

Duration: 1 day

The Grievance Officer is the person designated by the state agency as having the responsibility for acting as the liaison, coordinator, and facilitator between the employee (grievant), the state agency and OPM.  This course is designed specifically for those employees chosen to serve as Grievance Officers and provides an in depth explanation regarding the role and responsibility of serving as a Grievance Officer.  All Grievance Officers must attend this course before handling a grievance case. 

State Employee Grievance Appeal Panel Orientation

Duration: ½ day

The State Employee Grievance Appeal Panel (“SEGAP”) is an impartial appeal panel established with the authority to issue final determinations on grievability matters and to conduct appeal hearings to review the facts of a case and issue a binding decision.  This course is designed specifically for those employees chosen to serve as members of SEGAP.  All SEGAP members must attend orientation and observe at least 2 appeal hearings before serving at an appeal hearing.

Hearing Officer Training

Duration: ½ day

The Hearing Officer or Officers is an impartial person or committee appointed by the state agency to conduct the Administrative Review Hearing and make a recommendation for resolution to the state agency Director.  Hearing Officers are employees of the agency that is a party to the grievance.  An employee designated as a Hearing Officer is encouraged to attend this course before serving as a Hearing Officer. 

All questions about these courses should be sent to

Forms & Resources

Administrative Record Tracking
Agreement to Mediate
Dispute Resolution – Appeal Form
Dispute Resolution Form
Mediation Non-Settlement
Mediation Settlement Agreement
SEGAP Hearing Witness List
Transmittal or Grievance Determination
Mediation Information Sheet




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