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The Social Service Worker is responsible for overseeing social work and counseling activities, providing technical assistance, and developing program plans. This position is governed by state and federal laws and agency/institution policy.

Class Code:


Job Grade:


Special Job Requirements:


Typical Functions:

Performs a lead role in coordinating predetermined work assignments of co-workers and/or subordinate employees by communicating prioritization of activities and project deadlines, reviewing and monitoring the work performed, interpreting policies, procedures, or precedents, and providing supervisory or management staff with project updates on a regular and recurring basis to ensure adherence to project goals and timeframes. Interviews clients to obtain background information and social history and administers psychological, diagnostic, and behavioral assessments, and makes recommendations for admission. Conducts individual or group counseling sessions to increase client self-esteem and to aid client’s social, emotional, psychological, and physical well-being. Participates in interdisciplinary team sessions to devise, review, and modify treatment plans for clients. Establishes and maintains contact with clients’ families to provide information and to ensure that treatment plans are followed. Monitors, evaluates, and records client progress according to measurable goals described in treatment and care plans, and develops, implements, and monitors client treatment plans individually or as a member of a diagnostic evaluation team. Prepares and analyzes reports including case work progress notes, logs of activities, and documentation of sessions, and testifies in court concerning client’s compliance with court order and psychiatric stability. Refers clients to other sources of help, monitors client’s progress, writes release summaries, and notifies appropriate personnel. Performs other duties as assigned.

Knowledge, Abilities, and Skills:

Knowledge of state laws and agency policies governing specific program area. Knowledge of principles and practices of counseling and social work. Knowledge of agency, community, and state human service resources. Ability to plan, organize, and direct the work of others. Ability to interview, obtain, evaluate, and diagnose information related to problems and services needed. Ability to provide treatment, guidance, and counseling to clients. Ability to serve as a social advocate for clients by providing information and evaluating and monitoring treatment plans.

Minimum Qualifications:

The formal education equivalent to a bachelor’s degree in social work, psychology, sociology, or a related field; plus three years of work experience in social service programs or a related field. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Required Certificates:



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