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The Retirement Section Manager is responsible for directing retirement activities, member services, member records, retiree services, and/or the communications section of the assigned retirement

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Special Job Requirements:


Typical Functions:

Directs the activities of a professional and administrative staff engaged in various retirement system services by interviewing and making hiring recommendations, monitoring staff assignments and work plans, and reviewing and evaluating employee performance. Establishes goals, objectives, and short and long-range projects for the assigned retirement system, investigates and resolves complaints, develops and reviews policies and procedures, provides solutions to procedural problems, and interprets and implements state and federal laws and regulations. Oversees collection of contributions, maintenance of records, and computation/payment of benefits, and recommends necessary changes to computer programs to ensure accurate processing and adequate data for reports. Coordinates work flow between units and other sections of the system and provides retirement information and benefit estimates to individual members. Reviews and analyzes operations and procedures to evaluate effectiveness of work methods and service delivery to members. Provides technical assistance and guidance to staff, external agency officials, and constitutional and legislative authority by researching and interpreting federal and state retirement laws and agency policies and procedures and overseeing compilation of data for board of trustees, actuary, and federal and state tax reports. Responds to inquiries regarding retirement system processes, policies, and procedures to internal and external auditors. Recommends and drafts legislation related to retirement benefits and contributions to executive and legislative officials. Serves on task forces or committees regarding retirement system. Performs other duties as assigned.

Knowledge, Abilities, and Skills:

Knowledge of supervisory practices and techniques. Knowledge of state and federal laws pertaining to retirement contributions and benefits. Knowledge of the principles and practices of organizational management and behavior. Knowledge of the principles and practices of generally accepted accounting procedures. Knowledge of computers and software applications. Ability to plan work unit objectives and operational activities and to assign and direct the work of subordinate supervisors. Ability to develop, implement, and evaluate system policies and procedures. Ability to communicate and to present oral and written information and reports. Ability to read, analyze, and interpret information from trade periodicals, journals, technical procedures, plan documents, and government regulations. Ability to research and interpret retirement laws and draft legislation.

Minimum Qualifications:

The formal education equivalent of a bachelor’s degree in business administration, public administration, journalism, media communications, or a related field; plus four years of progressively more responsible experience in administration of retirement systems, financial accounting, financial management, communications management, or a related area, including two years in a supervisory capacity. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Required Certificates:



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