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RESIDENTIAL SERVICES MANAGER

The Residential Services Manager is responsible for directing the operations of various support service programs in a state-operated facility. This position is governed by

Class Code:

M024C

Job Grade:

GS07

Special Job Requirements:

None

Typical Functions:

Provides administrative direction to subordinate staff by developing and establishing short and long term program goals and objectives, administering and evaluating project assignments, and providing interpretation of policies and law in the absence of precedents, to resolve issues and achieve implementation of project goals and objectives. Develops and monitors programs and services implemented by support services to ensure compliance with federal regulations. Develops and interprets policies and regulations to meet program needs and objectives. Conducts investigation of complaints and allegations of abuse and/or neglect, reviews center administrative problems, and prepares a report of recommended action to superintendent. Reviews and monitors classrooms, living units, and records to assure compliance with state and federal regulations. Develops and monitors staff, material, and equipment needs for programs managed to contribute to the formulation and justification of budgetary requests. Represents the agency at community and group meetings, hearings, and seminars. Provides technical assistance to support staff and parents regarding agency operations and programs. Serves as acting agency/institution head in the absence of the agency/institution head. Performs other duties as assigned.

Knowledge, Abilities, and Skills:

Knowledge of supervisory practices and procedures. Knowledge of state and federal laws and regulations governing related social service programs. Knowledge of the principles and practices of organizational management. Ability to assess impact and effectiveness of programs and services and recommend remedial action. Ability to conduct on-site inspections to determine compliance with applicable state and federal laws, rules, regulations, and guidelines. Ability to interpret state and federal laws, rules, regulations, and guidelines governing programs and services. Ability to collect and analyze information and submit findings in a written narrative report.

Minimum Qualifications:

The formal education equivalent of a bachelor’s degree in social work, psychology, sociology, or a related field; plus three years of experience in social service programs. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Required Certificates:

None

Exempt:

E
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