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The Residential Care Program Coordinator is responsible for providing counseling, guidance, support, and social services to program recipients. This position is governed by state

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Special Job Requirements:


Typical Functions:

Interviews client and family members to determine client’s needs, problems, social service assistance, and care programs required. Visits the clients’ homes when needed to verify data collected or observe and assess the client’s social environment; reviews all background information and develops a service plan. Refers client to service providers, including making changes, as needed, making appointments for abuse examinations, and ensuring service applications are complete. Participates in the development and review of individualized client programs and documents the client’s program progress by memoranda, case notes, forms, and letters. Monitors scheduling of comprehensive health assessments, notifies all parties involved, and may assist caseworkers with completion of medical recommendations. Counsels client in behavioral, bereavement, stress, and/or personal matters, assists client with personal service needs, escorts clients to off-campus outings, and responds to personal and official correspondence and business. Meets with clients to review treatment goals and progress. Visits alternate resources such as workshops, daycare facilities, and special programs to determine compatibility in achieving the client’s goals and progress, meets with local school officials to determine if client can be placed in special education classes, and determines which facility would best accommodate the client’s needs. Serves as client advocate to ensure client’s needs are met, acts as custodian for adult wards of the state, investigates complaints of abuse and neglect, compiles findings, and makes recommendations. May administer various standardized tests, score and record results, compile the results, and recommend clients to appropriate training programs. Performs other duties as assigned.

Knowledge, Abilities, and Skills:

Knowledge of the principles and techniques of social service case management. Knowledge of agency, community, and state human service resources, programs and services. Knowledge of the principles and practices of counseling and social work. Ability to prepare, present, and review oral and written information and detailed reports. Ability to interview, obtain, evaluate, and provide information relating to the problems and services needed. Ability to provide support, guidance, and counseling to clients. Ability to develop and monitor the effectiveness of programs and services for clients. Ability to serve as team member and interact with a variety of professionals. Ability to investigate and secure information pertaining to client abuse.

Minimum Qualifications:

The formal education equivalent of a bachelor’s degree in special education, psychology, sociology, social work, or related field; plus two years of work experience in residential patient care for individuals with developmental disabilities. Must possess a valid Arkansas driver’s license. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Required Certificates:



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