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The Public Defender Ombudsman Coordinator is responsible for monitoring and evaluating current programs and service delivery systems and facilitating negotiation and conflict resolution. This

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Typical Functions:

Monitors and analyzes agency programs and service delivery systems for effectiveness and impact on clients and devises corrective action plans if necessary. Researches existing policy and prepares evaluation of findings with system, policy and procedural recommendations. Serves as liaison between clients and divisions by reviewing and investigating complaints. Assists community representatives by gathering and disseminating information and coordinating agency response. Interviews claimants, agents, or witnesses to obtain information on disputed issues. Organizes and delivers public presentations regarding mediation to organizations. Manages agency incident reporting data base. Identifies and participates in needed policy revisions and updates. May participate in court proceedings. Performs related responsibilities as required or assigned.

Knowledge, Abilities, and Skills:

Knowledge of state and federal laws and regulations governing client rights. Knowledge of human service programs and service-delivery systems. Knowledge of the principles and practices of due process rights. Knowledge of training program development and presentation techniques. Ability to question and interview individuals to comprehend and resolve client relatedcomplaints. Ability to develop working relationships clients and external parties. Ability to research, interpret, and apply laws, policies, and procedures. Ability to evaluate the effectiveness of programs, services, and compliance by conductingprogram reviews, devising corrective action plans, and monitoring progress. Ability to communicate both orally and in writing.

Minimum Qualifications:

The formal education equivalent of a bachelor’s degree in criminal justice, law, general business, public administration, psychology, sociology, or a related field; plus four years of experience in conflict resolution, human service programs, or a related field. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

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