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PROGRAM ELIGIBILITY COORDINATOR I

The Program Eligibility Coordinator I is responsible for organizing, coordinating, and supervising the activities of all eligibility program staff in small counties. This position

Class Code:

M025C

Job Grade:

GS07

Special Job Requirements:

None

Typical Functions:

Supervises a medium sized staff by interviewing, recommending for hire, approving promotions, terminations, and leave requests, training new employees, reviewing project assignments and work performed, counseling, and evaluating the performance of incumbents. Provides administrative direction to subordinate staff by developing and establishing short and long term program goals and objectives, administering and evaluating project assignments, and providing interpretation of policies and law, in the absence of precedents, to resolve issues and achieve implementation of project goals and objectives. Reviews and monitors program production to ensure compliance with state and federal guidelines and timely and accurate delivery of client services. Resolves procedural problems encountered by subordinates to maintain standard of quality and provides direct intervention in difficult or non-routine cases. Attends and conducts staff meetings to review new policy, discuss policy clarifications, and resolve problems. Enforces conduct standards based on agency policy and implementing personnel actions as needed. Maintains logs and records and compiles information and reports as needed. Performs other duties as assigned.

Knowledge, Abilities, and Skills:

Knowledge of supervisory practices and procedures. Knowledge of federal and state laws, policies, procedures, and guidelines governing client eligibility for income assistance programs. Knowledge of integrated computer systems. Ability to plan, organize, and oversee the work of subordinates. Ability to interpret and apply policies, procedures, and guidelines in determining eligibility for financial assistance programs. Ability to interview and obtain information. Ability to prepare oral and written information and reports. Ability to analyze case records and reports for compliance with program specifications and determine appropriate remedial action. Ability to use computer software programs and applications to maintain databases and produce reports and written communications.

Minimum Qualifications:

The formal education equivalent of a bachelor’s degree in psychology, sociology, social work, business, public administration, or a related field; plus three years of experience in social or community service work, including two years in a supervisory or leadership capacity. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Required Certificates:

None

Exempt:

E
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