Provides assistance to clients by reviewing and investigating complaints, gathering and disseminating information, coordinating agency services to meet client needs, researching and locating additional or alternative services, referring clients, and preparing case documentation. Reviews inquiries from executive and legislative officials and staff, investigates and analyzes situation, recommends solutions, and prepares responses for the agency director. Participates in and coordinates client advocacy program needs, problems, and progress by providing advice and assistance to agency heads, conferring with division management and staff, other state and federal personnel, and community representatives, and serving on committees and task forces. Confers with disputants to clarify issues, identifies underlying concerns, and develops an understanding of their respective needs and interests. Utilizes mediation techniques to facilitate communication between disputants, to further parties’ understanding of different perspectives, and to guide parties toward mutual agreement. Analyzes evidence and applies relevant laws, regulations, policies, and precedents in order to reach conclusions. Reviews incident reports and documents and refers reports to appropriate personnel. Monitors status and resolution and provides incident reporting policy training as requested. Prepares and presents verbal and written programs and service-delivery information, reports, and correspondence. Performs other duties as assigned.