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The Office of Arkansas Lottery (OAL) Security Specialist works under general direction and ensures the integrity of the Office of Arkansas Lottery (OAL) by

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Special Job Requirements:

Frequent in-state travel is required.

Typical Functions:

Conducts comprehensive investigations of the theft of tickets, forged claims, and claims on altered tickets by conducting face-to-face interviews with claimants, face-to-face and telephone interviews with retailers and researching tickets via the gaming operating system; obtains and reviews surveillance video from retailer locations and compares actions to gaming operating system activity; makes formal determinations in report format regarding the investigations. As deemed necessary, coordinates lottery investigations with local law enforcement agencies by providing a copy of the surveillance footage from retailer locations and the investigation report to help prepare the criminal affidavit. Investigates complaints from the public regarding retailers and lottery violations and provides written determinations; contacts law enforcement agencies if a criminal violation is found and notifies OAL Sales Team if a compliance issue is found. Assists retailers, the public, and OAL Marketing Sales Representatives with questions and procedures via the security hotline; coordinates and attends meetings with the various parties if not settled by telephone. Conducts site visit to OAL retailers to verify compliance and offer preventive theft methods utilizing a lottery industry standard checklist and ensuring adherence to state lottery laws; forwards notifications of non-compliant retailers to OAL Legal staff for appropriate disciplinary actions. Validates winning higher tier tickets. Enters stolen and missing tickets into OAL gaming operating system to initiate investigation procedures. Conducts State of Arkansas background checks on prospective lottery employees and potential retailers; forwards background check results with issues to OAL Legal staff for determination and forwards background check results with no issues for hire or licensure. Monitors video surveillance camera. Provides support to in-state draw games as needed in the absence of draw managers. Reconstructs and processes instant and online damage tickets submitted to OAL Claims Center in order for a determination to be made regarding whether the ticket is a winner or non-winner. Ensures the safety of lottery employees and visitors by serving as the point of contact for irate or threatening customers who refuse to leave the OAL premises; determines need for lockdown procedures and law enforcement notification. Testifies in court proceedings. Performs other duties as assigned.

Knowledge, Abilities, and Skills:

Knowledge of state and federal laws, regulations and guidelines related to national andstate lottery programs. Knowledge of investigation and interview techniques. Knowledge of Microsoft Office applications and applicable database systems and otheroffice equipment, including facsimile, copier, scanner, telephone systems, etc.. Ability to interpret and apply the provisions of law, rules, or regulations to specific cases. Ability to establish effective communication orally and in writing, and to prepare investigativereports. Ability to review a variety of information, identify accuracy, completeness and complianceissues and make corrections. Ability to operate Microsoft Office applications and applicable database systems and otheroffice equipment, including facsimile, copier, scanner, telephone systems, etc. Ability to coordinate investigations with law enforcement agencies. Ability to work effectively with retailers, customers, the public and law enforcementagencies. Ability to maintain and communicate sensitive or confidential information.

Minimum Qualifications:

The formal education equivalent of a bachelors degree in criminology, criminal justice, sociology or a related field; plus three years of experience in criminal or fraud investigations. CERTIFICATES, LICENSES, REGRISTRATIONS:Must possess a valid Arkansas drivers licenseAdditional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Required Certificates:

Must be able to complete the online Criminal Justice Information System fingerprint training and certification within the first month of employment.


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