Assist with game design, promotional strategies, and product research. Serve as point of contact with for product questions from other departments and the public. Review ticket artwork, prize structures, programming parameters, order quantities, pricing, and other specifications contained in the working papers and/or specifications for each game. Contact winners for second-chance drawings, Points for drawings and Play It Again. Provide support for all aspects of loyalty program. Create and maintains product rules (game, second-chance promotions and other programs) and ensures they are reviewed and uploaded to websites. Prepare and maintains analysis of game sales including documents, charts, sales and draw tracking reports, etc. Maintain winner listings and is the principal communicator from product to claim centers. Responsible for creation and dissemination of product-related information. Review product-related articles written for publication. Provide support to OAL staff, OAL management, the public, and other interested groups for games, promotions and other product programs. Become informed and knowledgeable on all aspects of product development and information. Respond to product information requests and questions from customers for â€ÂœASL Infoâ€Â email. Maintain documentation for Fast Play game library, works with advertising on game overviews, and distributes to OAL staff. Support product press releases and prize fulfillment events. Prepare and perform research surveys with other lotteries as directed. Perform other duties as assigned.