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OAL RECEPTIONIST

The Office of Arkansas Lottery (OAL) Receptionist is responsible for performing general office duties, including responding to telephone calls, emails, and other communication methods

Class Code:

C105C

Job Grade:

GS03

Special Job Requirements:

None

Typical Functions:

Provides information, assistance, and clarification to interested parties concerning OAL policies and procedures by telephone, email, facsimile machine and other communication equipment. Composes and types routine correspondence and form letters, maintains activity logs and/or reports, and submits logs/reports to supervisor. Reviews documents including applications, forms, vouchers, records, and reports for accuracy, completeness, and compliance with OAL policies and procedures. Researches information and prepares special reports as requested. Provides assistance to other OAL areas as needed. Performs other duties as assigned.

Knowledge, Abilities, and Skills:

Knowledge of customer service techniques. Knowledge of electronic communication equipment including multi-line telephone, email, facsimile machine, etc. Knowledge of personal computers and related software, including Microsoft Office applications. Knowledge of general office equipment. Ability to communicate effectively orally and in writing. Ability to compose and type correspondence and letters using Microsoft Office applications. Ability to review documents for accuracy, completeness and policy and procedure Compliance. Ability to conduct research and prepare reports.

Minimum Qualifications:

The formal education equivalent of a high school diploma; plus three years of experience performing general office duties. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Required Certificates:

None

Exempt:

N
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