Job Class Search
Job Details
OAL RECEPTIONIST
The Office of Arkansas Lottery (OAL) Receptionist is responsible for performing general office duties, including responding to telephone calls, emails, and other communication methods to provide information and assistance, examining and verifying documents, and researching and preparing special reports in one or more areas of the Office of Arkansas Lottery (OAL). This position is governed by state and federal laws and agency policy.
Class Code:
C105C
Job Grade:
GS03
Special Job Requirements:
None
Typical Functions:
Provides information, assistance, and clarification to interested parties concerning OAL policies and procedures by telephone, email, facsimile machine and other communication equipment.
Composes and types routine correspondence and form letters, maintains activity logs and/or reports, and submits logs/reports to supervisor.
Reviews documents including applications, forms, vouchers, records, and reports for accuracy, completeness, and compliance with OAL policies and procedures.
Researches information and prepares special reports as requested.
Provides assistance to other OAL areas as needed.
Performs other duties as assigned.
Knowledge, Abilities, and Skills:
Knowledge of customer service techniques.
Knowledge of electronic communication equipment including multi-line telephone, email,
facsimile machine, etc.
Knowledge of personal computers and related software, including Microsoft Office
applications.
Knowledge of general office equipment.
Ability to communicate effectively orally and in writing.
Ability to compose and type correspondence and letters using Microsoft Office applications.
Ability to review documents for accuracy, completeness and policy and procedure
Compliance.
Ability to conduct research and prepare reports.
Minimum Qualifications:
The formal education equivalent of a high school diploma; plus three years of experience performing general office duties.
Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management.
OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.
Required Certificates:
None
Exempt:
N
