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OAL PRODUCT MANAGER

The Office of Arkansas Lottery (OAL) Product Manager is responsible for creating and overseeing the development and production of games and products, performing required

Class Code:

G060N

Job Grade:

GS10

Special Job Requirements:

This position may involve occasional in-state travel

Typical Functions:

Assists with game design, promotional strategies, and product research. Supports for the product over the lifecycle of each individual game, from concept to game end. Serves as point of contact for product questions from other departments and the public. Reviews ticket artwork, prize structures, programming parameters, order quantities, pricing, and other specifications contained in the working papers and/or specifications for each game. Contacts winners for second-chance drawings, Points for drawings, and Play It Again. Provides support for all aspects of loyalty program. Creates and maintains product rules (game, second-chance promotions and other programs) and ensures they are reviewed and uploaded to websites. Prepares and maintains analysis of game sales including; documents, charts, sales and draw tracking reports, etc. Maintains winner listings and is the principal communicator from product to claim centers. Responsible for creating and disseminating product-related information. Reviews product-related articles written for publication. Provides support to OAL staff, OAL management, the public, and other interested groups for games, promotions, and other product programs. Stays informed and knowledgeable on all aspects of product development and information. Responds to product information requests and questions from customers for €œASL Info€ email. Maintains documentation for Fast Play game library, works with advertising on game overviews, and distributes to OAL staff. Supports product press releases and prize fulfillment events. Cross-trains to perform duties of other Product Managers. Prepares, performs, or assists in product research including surveys with other lotteries as directed. Performs other duties as assigned.

Knowledge, Abilities, and Skills:

Ability to manage project/product strategies that support key game launches and promotions. Ability to collect and write compelling content for email and/or printed publications. Ability to be analytical, statistical, creative, and highly organized; prioritizing your work schedule to meet deadlines. Ability to communicate in a professional manner that is effective and efficient. Ability to work well with team members. Ability to work well under pressure and focus on multiple projects and activities. Knowledge analytical tools. Knowledge of consumer interpretation to gaming content, products, and development processes. Knowledge of current games offered by other state and provincial lotteries and capacity to develop knowledge for future games. Knowledge of Microsoft Office: Excel, Powerpoint, and Word, Abode Illustrator, and Photoshop.

Minimum Qualifications:

The formal education equivalent of a bachelor’s degree in business, marketing, advertising, or a related field; plus a minimum of one year of demonstrated experience in lottery gaming, lottery product development, and/or product management. Education may be substituted for five or more years of lottery product development experience. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE. lottery product development, and/or product management. Education may be substituted for five or more years of lottery product development experience.

Required Certificates:

Must possess a valid Arkansas driver’s license.

Exempt:

E
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