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OAL LICENSING SPECIALIST

The Office of Arkansas Lottery (OAL) Licensing Specialist is responsible for performing general office duties in one or more areas of the Office of

Class Code:

X213C

Job Grade:

GS05

Special Job Requirements:

May be required to work nights, holidays and weekends on a rotating basis.

Typical Functions:

Develops and maintains databases, spreadsheets and other information and reporting software. Provides information, assistance and clarification concerning agency programs, policies and procedures by telephone and in writing; interprets agency administrative directives, policies and procedures to ensure consistent application. Provides support to administrative staff including compiling various reports and composing letters, and verifying and filing or logging information. Furnishes potential retailers with applications for licensure. Creates, updates, inputs and maintains various confidential records, files and databases; utilizes online Criminal Justice Information System fingerprint and criminal background check system to obtain results for retailers and employees. Review documents, including applications, forms, vouchers, records and reports for accuracy, completeness and compliance with laws and regulations; makes necessary corrections and files and/or logs information. Receives payments, verifies accuracy, logs payments and transfers payments to the State Treasurers Office. May be required to conduct Online Draw games and Multi-State Draw games. Conducts special projects as may be assigned by management. Performs other duties as assigned.

Knowledge, Abilities, and Skills:

Knowledge of general office operations and equipment. Knowledge of office administrative practices and procedures. Knowledge of Microsoft Office applications, including Excel and Microsoft Suite, and applicable database systems. Ability to research and respond to both internal and external requests for information and documentation in written and oral form. Ability to establish and maintain effective working relationships with department staff and/or customers, retailers and the general public. Ability to develop, maintain and update databases. Ability to use Microsoft Office applications, including Excel and Microsoft Suite, and applicable database systems. Ability to review a variety of information and determine accuracy, completeness and compliance issues, and make appropriate corrections. Ability to prepare correspondence and reports and establish and maintain filing systems and logs. Ability to process confidential information regarding fingerprinting and criminal background check results and investigations. Ability to communicate orally and in writing.

Minimum Qualifications:

The formal education equivalent of an associate’s degree in business or office technology; plus two years of experience in an administrative office or program support capacity. OR The formal education equivalent of a high school diploma; plus four years of experience in an administrative office or program support capacity. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Required Certificates:

Must be able to successfully complete the online Criminal Justice Information System fingerprint training and certification within the first month of employment.

Exempt:

E
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