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OAL CLAIMS ASSISTANT

The Office of Arkansas Lottery (OAL) Claims Assistant is responsible for performing general office duties in one or more areas of the Office of

Class Code:

X214C

Job Grade:

GS04

Special Job Requirements:

May be required to work nights, holidays and weekends on a rotating basis.

Typical Functions:

Develops and maintains databases, spreadsheets and other information/reporting software. Provides information, assistance and clarification concerning agency programs, policies and procedures. Responds to written and oral inquiries, interpreting agency administrative directives, policies, and procedures to ensure consistent application. Provides support to administrative staff including composing various reports and letters and verifying and filing/logging information. Creates, updates/inputs and maintains various confidential records, files and databases; utilizes online Criminal Justice Information System fingerprint and criminal background check system to obtain results for retailers and employees. Reviews documents including applications, forms, vouchers, records and reports for accuracy, completeness and compliance with laws and regulations and makes necessary corrections and files/logs information. Receives payments, verifies accuracy, logs payment information and transfers payments to the State Treasurer’s Office. May be required to conduct Online Draw games and Multi-State Draw games. Conducts special projects as may be assigned by management. Performs other duties as assigned.?

Knowledge, Abilities, and Skills:

Knowledge of general office operations. Knowledge of office administrative practices and procedures. Knowledge of Microsoft Office applications and applicable database systems. Ability to research and respond to internal and external requests for information and documentation in written and verbal form. Ability to establish and maintain effective working relationships with department staff and/or customers, retailers and the general public. Ability to use Microsoft Office applications and applicable database systems. Ability to develop, maintain and update databases. Ability to review a variety of information and determine accuracy, completeness and compliance issues, and make corrections. Ability to establish and maintain filing systems and logs. Ability to process confidential information regarding fingerprint and criminal background check results and investigations. Ability to communicate effectively in written and oral format.

Minimum Qualifications:

The formal education equivalent of a high school diploma; plus four years of experience in an administrative office or program support field or a related field.

Required Certificates:

Must be able to successfully complete the online Criminal Justice Information System fingerprint training and certification within the first month of employment.

Exempt:

E
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