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The Family Services Program Coordinator is responsible for providing and monitoring services in the areas of protective foster care and supportive services for abused

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Special Job Requirements:


Typical Functions:

Receives complaints and inquires from other agencies and individuals, and investigates suspected child abuse and neglect complaints, to determine if allegations can be substantiated by making on-site visits, reviewing case records and logs, obtaining background information, and interviewing parties involved. Coordinates on-site reviews with agency representatives and conducts in and out briefings before and after on-site visits. Compiles and analyzes collected information and major findings, and writes recommendations for action and discusses investigative findings and observations with supervisor. Makes recommendations concerning the opening of protective services foster care or supportive services cases. Intervenes in crisis situations, removes the child from the home if the situation is life-threatening, and arranges for temporary placement in foster homes or treatment facilities. Develops a case plan to establish goals, objectives, tasks, and time frames for all parties involved in each case. Provides counseling and guidance to clients in defining their needs, interests, and courses of action, and refers clients to other professionals, agencies, services, or community resources appropriate to clients’ problems. Recruits and trains families, conducts home studies and family assessments to determine appropriate child placements, and visits clients and/or foster parents on a regular basis to monitor progress in meeting case objectives. Documents all casework activities and developments and prepares court reports for custody hearings and presents testimony when necessary. Performs other duties as assigned.

Knowledge, Abilities, and Skills:

Knowledge of social services policies, procedures, programs, and field operations. Knowledge of principles and techniques of social work concerning individual and family problems. Knowledge of state and federal laws, rules, guidelines, and agency policies and programs governing foster care, protective services, and related programs. Knowledge of agency, community, and state social service resources. Ability to interview and obtain information. Ability to prepare, present, and review oral and written technical and confidential information and reports. Ability to evaluate applicable programs and operations. Ability to analyze and recommend remedial action. Ability to provide guidance, consultation, and technical assistance. Ability to serve as a social advocate for client, agency, and community resources.

Minimum Qualifications:

The formal education equivalent of a bachelor’s degree in social work, psychology, sociology, or related field; plus two years of experience in social service programs, or related area. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Required Certificates:



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