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The Emergency Services Manager serves as a section manager and is responsible for overseeing all law enforcement and emergency incident responses for the agency. This position is governed by state and federal laws and agency policy.

Class Code:


Job Grade:


Special Job Requirements:

May be exposed to personal injury in the performance of duties. Required to carry and use a firearm. Occasional to frequent in-state travel is required.

Typical Functions:

Supervises a small professional and administrative support staff by interviewing, recommending for hire, training, assigning and reviewing work, evaluating performance and interpreting policies and procedures for the section. Develops and manages section priorities, work plans, and budget to ensure that the goals and objectives of the section are met. Coordinates with other state and local agencies in times of natural disasters and emergencies. Serves as the Incident Commander for emergency responses involving agency. Oversees the agency’s search and rescue program, first aid/ CPR medical program, law enforcement program and fire management operations. Responsible for security direction and security staffing at special events sponsored by the agency. Researches, prepares, maintains, and presents detailed reports and records. Researches and documents equipment, personnel, and other operational needs. Ensures the availability of equipment, materials, and labor for visitor protection and overall safety operations. Manages budgeted resources to effectively carry out goals and objectives in a cost effective manner. Researches and recommends job standards and ensures staff progress toward and achievement of training goals and required certifications. Inspects law enforcement equipment, uniforms, and vehicles. Takes action to ensure conformance to division and department standards. Evaluates law enforcement training activities and performance of law enforcement officers who assist in training. Evaluates law enforcement personnel by observing the performance of their duties, abilities, skills, and usage of equipment while on the job. Advises Managers/Superintendents on law enforcement officers, including Commissioned Superintendents, pertaining to their law enforcement duties and training needs.

Knowledge, Abilities, and Skills:

Knowledge of the principles and practices of emergency response, law enforcement, crowd control, criminal investigations, search and rescue operations, and employee training. Knowledge of supervisory practices and procedures. Ability to communicate information and ideas to a diverse group of people. Ability to research, organize and present oral and written reports of findings and recommendations. Ability to plan, organize, and oversee the work of subordinates. Ability to handle weapons, exercise self-defense, and administer first aide. Ability to traverse rough terrain and work in inclement weather. Ability to travel extensively statewide.

Minimum Qualifications:

The formal education equivalent of a bachelor’s degree in Criminal Justice, Park Administration, Public Administration, Emergency Management or a related field; plus five years’ experience in emergency management, law enforcement, or a related field, including four years in a supervisory capacity.

Required Certificates:

Must be certified as a Law Enforcement Officer by the Commission on Law Enforcement Standards and Training in accordance with Ark. Code Ann. §12-9-106.


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