Directs the activities of personnel through lower level managers and supervisors by determining overall division goals and objectives and by managing subordinate staff, including interviewing, hiring, providing training, assigning and reviewing work, evaluating the performance of immediate subordinates, and serving as performance evaluation reviewing official for lower level divisional employees. Gathers data and researches technical information for monthly reports, studies and presents to appropriate authorities, and assures that Medicaid data is used to inform research and decisions in many areas within and outside DMS, including CMS, DHS, and other state agencies, hospitals, associations, etc. Provides Medicaid technical assistance, guidance, and information to internal and external agency contacts, legislators, vendors, and other customers by researching and interpreting federal and state laws, along with agency policies and procedures. Develops and reviews operating and program policies and procedures, reviews and evaluates programs and services with departmental leaders, and makes changes, as necessary, to assure compliance with federal and state regulations and laws. Provide technical assistance, guidance, and information regarding long term care issues to internal and external agency contacts, legislators, providers, and other customers by researching and interpreting federal and state laws and regulations and agency policies and procedures. Conducts and attends meetings, conferences, and/or workshops to disseminate professional information relating to medical issues, programs, and practices. Develops and recommends new and revised statues, policies, and procedures to respond to changes in operational needs, objectives and priorities, and to improve the effectiveness of division operations. Performs other duties as assigned.