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The Department of Human Services (DHS) Volunteer Services Deputy Director is responsible for the overall operation of the Office of Communications and Community Engagement.

Class Code:


Job Grade:


Special Job Requirements:


Typical Functions:

Oversees National Service and Volunteerism promotion for the Office of Communications and Community Engagement, including overseeing the AmeriCorps grant programs. This position also oversees the promotion of the VolunteerAr portal. Analyzes programs and services delivery outcomes to identify continuous improvement plans. Participates in both division/office and agency level strategic planning to establish short and long range goals. Develops or modifies state plan for the involvement of volunteers in state government. Provides input into the development of legislation affecting volunteers and volunteer programs. Drafts potential legislation and forwards to the DHS Director of the involvement of volunteers and the development of volunteer programs. Interprets and applies legislation affecting volunteerism and national service. Provides the DHS Director, the Legislature and the Governor with current information on volunteer and national service activities in the state and the nation. Develops with the Governor’s Advisory Council and staff long range goals and objectives. Responds to legislative and public inquiries regarding Division of Volunteerism and National Service. Prepares and presents verbal and written reports and correspondences. Interprets federal and state regulations related to Volunteerism and National Service. Maintains external relations with other agencies, individuals, and organizations. Monitors and tracks long and short range goals. Performs other duties as assigned.

Knowledge, Abilities, and Skills:

Knowledge of the principles and practices of organizational management and public administration. Knowledge of state and federal laws, and regulations. Knowledge of agency program policies and applicable laws. Ability to prepare and present oral and written information and reports. Ability to interpret and apply laws, policies, and procedures. Ability to organize and present clear and concise oral and written reports of findings and recommendations. Ability to establish and maintain effective working relationships with others. Ability to plan and assess the impact of programs and services and devise modifications as necessary.

Minimum Qualifications:

The formal education of a bachelor’s degree in business administration, public administration, social work or a related field; plus four years of progressively more responsible experience in program development and administration or a related field, including two years in a professional managerial capacity.

Required Certificates:



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