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The Department of Human Services (DHS) Supervisor is responsible for coordinating staff activities and providing assistance to participants within a human service program area.

Class Code:


Job Grade:


Special Job Requirements:


Typical Functions:

Supervises a subordinate professional and administrative support staff by recommending for hire, assigning and monitoring regular and special projects, reviewing and approving work plans, schedules, project reports, and recommendations, disseminating and interpreting policies and procedures, and presenting in-service training. Provides technical assistance to clients or providers by disseminating program information, interpreting or clarifying policies and procedures, investigating and resolving complaints and problems, and preparing and presenting training programs. Participates in the development of operating policies and procedures by analyzing the effectiveness of current practices, assessing unit needs, creating manual and computerized reporting tools, identifying budgetary needs, and maintaining updated operating manuals. Conducts research, compiles and analyzes program and operating data, prepares correspondence, reports, and proposals, maintains records, and serves on committees and task forces. Performs other duties as assigned.

Knowledge, Abilities, and Skills:

Knowledge of supervisory practices and procedures. Knowledge of the procedures and practices of specialized social service programs. Knowledge of state and federal regulations and guidelines governing specialized program area. Ability to plan, organize and direct the work of others. Ability to develop, interpret, and apply state and federal regulations, guidelines, and policies. Ability to research, monitor, and evaluate specialized social service programs. Ability to present and review oral and written information and materials.

Minimum Qualifications:

The formal education equivalent of a bachelor’s degree in business administration, social services, management or a related field; plus three years of experience in an applicable human service program, including one year in a supervisory or leadership capacity within the program. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Required Certificates:



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