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The Department of Human Services (DHS) Eligibility System Program Manager is responsible for directing, organizing and coordinating multiple eligibility enrollment information systems within the

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Typical Functions:

Directs the activities of personnel through lower level managers and supervisors by determining overall division goals and objectives and managing subordinate staff, including interviewing, hiring, providing training, assigning and reviewing work, evaluating the performance of immediate subordinates, and serving as performance evaluation reviewing official for lower level divisional employees. Provides testimony, reports, and information to the Arkansas General Assembly, the Governor’s Office, and other interested parties. Develops and reviews operating and program policies and procedures, reviews and evaluates programs and services with departmental leaders, and makes changes, as necessary, to assure compliance with federal and state regulations and laws. Provides technical assistance, guidance, and information regarding information systems’ issues to internal and external agency contacts, legislators, providers, and other customers by researching and interpreting federal and state laws and regulations and agency policies and procedures. Conducts and attends meetings, conferences, and/or workshops to disseminate professional information relating to information systems’ issues, programs, and practices. Develops and recommends new and revised statutes, policies, and procedures to respond to changes in operational needs, objectives and priorities, and to improve the effectiveness of DHS operations. Installs new software releases and system upgrades, evaluates and installs patches, and resolves software related problems. Maintains data files and monitors system configuration to ensure data integrity. Plans, coordinates, and implements network security measures. Performs and coordinates system backups and recovery. Performs other duties as assigned.

Knowledge, Abilities, and Skills:

Knowledge of the principles and practices of organizational management, human resources management, and public administration. Knowledge of information systems and services. Knowledge of state and federal laws, rules, and regulations affecting information technology (IT) services. Ability to develop, implement, interpret, and apply state and federal laws and administrative and operational policies related to service areas. Ability to prepare and present oral and written reports and recommendations. Ability to develop and implement strategic plans related to program goals and evaluate programs and policies to improve service delivery. Ability to plan and direct the work of others. Ability to communicate both orally and in writing.

Minimum Qualifications:

The formal education equivalent of a bachelor’s degree in finance, business administration, public administration, computer science or a related field; plus six years of progressively more responsible experience in computer science, information technology or business administration functions, including three years in a professional managerial or supervisory capacity.

Required Certificates:



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