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The Department of Human Services (DHS) Division of Medical Services (DMS) Business Operations Manager is responsible for overseeing the overall operation of the business

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Special Job Requirements:


Typical Functions:

Supervises a medium to large staff by interviewing and hiring, providing training opportunities, assigning and reviewing special projects, evaluating the performance of incumbents, and reviewing and approving managerial and staff recommendations and administrative actions. Participates in the establishment of goals, objectives, and short and long-range planning related to the financial responsibilities of the facility. Evaluates service delivery of vendors for effectiveness and compliance with agreements. Initiates corrective actions and revisions and provides technical directions and administrative support to program personnel. Works with Assistant Director and Department heads to assure compliance with federal and state financial regulations, policies, and procedures. Disseminates and interprets financial policies and procedures to appropriate staff. Investigates and resolves complaints related to service delivery. Monitors and analyzes activities to identify spending trends, problems, and progress. Identifies operating alternatives and advises on contract or grant development and special projects. Provides direction to section heads by disseminating and interpreting laws, policies, and procedures related to financial operations. Performs other duties as assigned.

Knowledge, Abilities, and Skills:

Knowledge of state and federal laws related to program area. Knowledge of divisional programs, policies, and procedures related to program areas. Knowledge of the principles and practices of human resource and organizational management. Knowledge of planning, monitoring, and evaluation techniques. Ability to interpret and apply related laws and regulations. Ability to evaluate program and service delivery effectiveness and revisions or corrective actions. Ability to prepare and present verbal and written information and reports. Ability to establish comprehensive organization systems and programs and to direct operations through subordinate managers.

Minimum Qualifications:

The formal education equivalent of a bachelor’s degree in general business, social science, or a related field; plus four years of work experience in social service program organization and administration. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Required Certificates:



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