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The Department of Human Services (DHS) Director of Emergency Operations is responsible for coordinating the delivery of mass care, emergency assistance, temporary housing and

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Special Job Requirements:

Must be available for call 24 hours a day, 7 days a week, 365 days of the year; during emergency situations, must be available to work 12-hour multi-shifts; frequent to occasional in-state travel is required; must be able to lift

Typical Functions:

Supervises a medium staff by scheduling/directing personnel actions including, hiring, transfers, promotions, coaching, counseling and performance appraisals. Develops program policy, creates training material, and regulates emergency management policy. Coordinates/leads the DHS Emergency Support Function (ESF) #6 roles with the federal, state, local government entities and volunteer/nongovernmental agencies. Develops and maintains the State Multi-Agency Reunification Services Plan (SMARSP). Plans and coordinates disaster response or crisis management activities, such as ordering evacuations, opening public shelters, and implementing special needs’ plans and programs. Plans activities to perform essential agency functions/vital services during emergency situations. Develops and maintains liaisons to facilitate plan development, response effort coordination, and exchanges of personnel and equipment. Plans and conducts actual incident operations validating communication between DHS and the Arkansas Department of Emergency Management (ADEM) via the Arkansas Wireless Information Network (AWIN). Prepares emergency situation status reports that describe response and recovery efforts, needs, and preliminary damage assessments. Performs other duties as assigned.

Knowledge, Abilities, and Skills:

Knowledge of the principles and practices of organizational management and public administration. Knowledge of relevant equipment, policies, procedures, resources and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions. Knowledge of the AWIN system. Knowledge of state and federal emergency management policies and practices. Knowledge of computer software programs. Ability to review, analyze, and interpret reports and data. Ability to establish, oversee, and meet program goals, objectives, and operations. Ability to present clear and concise oral and written communications. Ability to use computer software programs. Ability to direct the activities of a subordinate staff and coordinate the activities of outside resources.

Minimum Qualifications:

The formal education equivalent of a bachelor’s degree in business, criminal justice, emergency management or a related field; plus five years of experience in operations or program management, including two years in a supervisory capacity.

Required Certificates:

Must possess a valid Arkansas driver’s license.


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