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The Department of Human Services (DHS) Director of Home and Community Based Services is responsible for overseeing all managed care programs within the Division

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Special Job Requirements:


Typical Functions:

Directs supervisory level personnel who interview, hire, perform employee evaluations, and provide staff training. Develops, assigns, and coordinates implementation of managed care program policies and procedures. Monitors and evaluates managed care program effectiveness and service delivery to ensure compliance with state and federal regulations. Investigates and resolves problems and complaints related to manage care programs including initiating corrective action and/or disciplinary actions. Researches and develops plans for merging waivers to implement a universal assessment process and data management system in the long term care systems planning process. Oversees senior managerial personnel that create strategic mission objectives, recommends methods for integrating divisional objectives, and then monitors performance for assurance that objectives are met. Recommends organization-wide culture change initiatives to senior managerial personnel in an attempt to support mission objectives and assists with implementation. Researches and interprets state and federal laws and regulations, drafts or reviews and comments on drafts of legislation and policies. Coordinates division activities with other departments within and outside the agency to facilitate the transfer of information and accomplishment of program goals. Performs other duties as assigned.

Knowledge, Abilities, and Skills:

Knowledge of state and federal laws, rules, and regulations governing managed care programs. Knowledge of manage care programs policies, procedures, and operations. Knowledge of methods used for human resource and organizational management. Ability to generate effective consultations with subordinate supervisory personnel. Ability to develop original system designs that generate culture change strategies. Ability to evaluate service delivery and program effectiveness and compliance and design corrective measures. Ability to prepare, present, and review oral and written information and reports.

Minimum Qualifications:

The formal education equivalent of a master’s degree in public administration, business administration, social science, or a related field; plus four years of experience in social service program organization and administration, including two years in a supervisory capacity. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Required Certificates:



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