Plans, coordinates, and directs the work unit’s operations to establish programs’ priorities, oversee strategic planning, and to ensure program objectives and standards are established and consistent with overall goals. Directs the activities of divisional personnel through lower level managers and supervisors by determining overall division goals and objectives and by managing subordinate staff, including interviewing, hiring, providing training, assigning and reviewing work, evaluating the performance of immediate subordinates, and serving as performance evaluation reviewing official for lower level divisional employees. Monitors and evaluates human development centers (HDC’s) to assist the centers in developing capital improvement projects/requests, reviews and analyzes HDC program compliance, and makes recommendations to improve service delivery to residents/clients. Oversees and coordinates the investigation of abuse, neglect, and complaints related to institutional services and makes recommendations based on findings. Develops and recommends staff, material, and equipment needs for the operations managed to contribute to the formulation and justification of budgetary requests for the section. Consults with and advises staff and administrators to exchange information and/or to explain policies, procedures, and projections, and to identify the characteristics and impact if work and service problems and formulate possible solution. Develops, monitors, and recommends new and revised statutes, rules policies, and procedures to respond to changes in operational needs, objectives, and priorities and to improve the effectiveness of the operations managed. Performs other duties as assigned.